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Morland Road Surgery - Patient Survey 2013

We should be most grateful if you would take the time to complete a short survey. We would like your views on how you feel about the services we provide. Your responses will help us improve upon are current service to you and we value your feed back.

Thinking about your recent consultation, did you feel that you were able to express your concerns?

  95%
  4%

During your consultation did you understand your diagnosis and treatment options?

  97%
  2%

Did you feel confident that at the consultation your concerns were listened to and acted upon?

  86%
  6%
  2%

If advice was given, were you offered further advice/information in understanding or managing your condition?

  83%
  9%
  6%

During your consultation, if you had to be examined, was the reason(s) explained clearly to you?

  67%
  6%
  25%

If you were examined, was there a chaperone present during the examination - (it may be that you are male - then please answer n/a) ?

  25%
  18%
  51%
  6%

During the examination did you feel comfortable and safe?

  86%
  2%
  12%

If you answer no to the above, please explain why you felt like that

During your consultation, if it was for a procedure, eg, vaccination or minor surgery, was your consent sort prior to the procedure?

  20%
  6%
  62%

Was the procedure explained to you clearly prior to having it?

  34%
  6%
  60%

If you were referred by the doctor, when speaking to the referral centre, were you given choice as to where you would like to have your treatment

  25%
  6%
  53%
  16%

Turning to the service you receive at this practice. Have you found the receptionists to be helpful if you have a query?

  93%
  4%
  2%

If no, why did you not think they were helpful?

Getting through to the receptionist, how long did you wait (during our busy periods 8am-11am) to speak to a receptionist?

  16%
  34%
  37%
  9%
  4%

Were you given a choice as to which doctor you wished to see at the time of your request?

  62%
  32%
  6%

If you called for an emergency appointment on the day. Were you able to get one on the day?

  58%
  25%
  17%

When requesting an appointment, how long did you have to wait to see a doctor?

  37%
  32%
  11%
  20%

If the doctor requested that you made an appointment to see them again, were appointments available?

  74%
  6%
  20%

When you arrived at the surgery, how long did you have to wait to speak to a receptionist?

  83%
  9%
  2%
  6%

We aim to turnaround your prescription requests within 48 hours, provided there are no queries. Do you find that this is achieved?

  62%
  4%
  34%

Cleanliness of the practice. Do you find the reception area clean and tidy?

  97%
  2%

If no, what could be improved?

Inside the consultation rooms, do you find these clean and tidy?

  97%
  2%

If no, what can be improved.

If you have had to use the toilet facilities, were they clean?

  79%
  2%
  19%

If no, what could be improved?

Finally, are you happy with the service you get from your practice

  90%
  9%

If no, what suggestions do you have to improve our service to you?

What age group are you?

  37%
  23%
  18%
  16%
  6%

Which gender are you?

  32%
  65%
  3%

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL IN OUR QUESTIONNAIRE, PLEASE ENSURE YOU HAND IT BACK TO THE RECEPTIONIST, OR PLACE IT IN THE BOX PROVIDED