208

Appointments – with our doctors

Q1: In the last twelve months, how many times have YOU needed to see a doctor ?

  5%
  39%
  53%
  3%

Q2: Which of our doctors do you usually see ?

Q3: When the purpose of your appointment is not urgent, are you generally able to get an appointment with your GP of choice ?

  91%
  3%
  6%

Q4: Are you aware each GP has surgeries on specific days / times of the week ?

  43%
  54%
  3%

Q5: When do you think that appointments are available with a GP?

  64%
  15%
  3%
  11%
  7%

Q6: When willing to see any doctor, how quickly do you usually get seen ?

  27%
  30%
  27%
  6%
  0%
  10%

Q7: If you need to be seen urgently, can you normally get seen on the same day ?

  69%
  7%
  22%
  2%

Q8: How do you rate the hours that our practice is open for appointments ?

  44%
  36%
  13%
  3%
  0%
  0%
  4%

Q9: If you rate the hours we are open for appointments as Poor or Very Poor, what other hours would you like to see us open ?

Q10: At your most recent consultation with your doctor, how do you rate the following ?

How thoroughly you were asked about your symptoms and feelings

  65%
  24%
  2%
  2%
  0%
  0%
  0%
  7%

How well you were listened to

  64%
  23%
  4%
  2%
  0%
  0%
  0%
  7%

The patience, care and concern you were shown

  65%
  21%
  4%
  1%
  0%
  0%
  1%
  8%

How well problems or treatment were explained

  62%
  26%
  2%
  2%
  0%
  0%
  1%
  7%

The amount of time spent with you

  62%
  23%
  7%
  1%
  0%
  0%
  1%
  6%

How involved you were with the decisions made

  58%
  22%
  8%
  2%
  0%
  0%
  2%
  8%

Appointments – with our nurses

Q11: In the last twelve months, how many times have you needed to see a practice nurse?

  26%
  57%
  12%
  5%

Q12: When of the following do you think, appointments are available with a practice nurse ?

  65%
  10%
  12%
  13%

Q13: When needing to see a practice nurse, how quickly do you usually get seen ?

  14%
  17%
  27%
  14%
  7%
  21%

Q14: How do you rate the hours that our practice is open for appointments with a practice nurse ?

  21%
  33%
  18%
  5%
  0%
  1%
  22%

Q15: At your most recent consultation with a practice nurse, how do you rate the following ?

How thoroughly you were asked about your symptoms and feelings

  39%
  22%
  11%
  0%
  0%
  0%
  7%
  21%

How well you were listened to

  40%
  24%
  9%
  1%
  0%
  0%
  5%
  21%

The patience, care and concern you were shown

  41%
  24%
  8%
  2%
  0%
  0%
  5%
  20%

How well problems or treatment were explained

  40%
  22%
  10%
  2%
  0%
  0%
  6%
  20%

The amount of time spent with you

  37%
  24%
  12%
  0%
  0%
  0%
  5%
  22%

How involved you were with the decisions made

  37%
  24%
  10%
  1%
  0%
  0%
  6%
  22%

Appointments - general

Q16: To help us try to run to time, are you aware that one appointment is for one person with one problem ?

  87%
  9%
  4%

Our reception team

Q17: How do you rate the service that you receive from our reception team ?

  58%
  29%
  7%
  2%
  0%
  0%
  4%

Q18: Do you generally know the name of the receptionist who you are speaking to ?

  51%
  43%
  6%

Q19: How do you rate your ability to get through on the phone ?

  21%
  37%
  30%
  5%
  0%
  0%
  7%

Q20: When speaking to a receptionist at the counter, are you aware you can request to speak in private if you wish ?

  37%
  58%
  5%

Q21: During your most recent contact with our reception team, how do you rate the following ?

How well you were listened to

  57%
  29%
  8%
  1%
  0%
  0%
  0%
  5%

The help or advice you were given

  51%
  28%
  8%
  2%
  0%
  0%
  4%
  7%

The patience, care and concern you were shown

  52%
  26%
  9%
  2%
  0%
  0%
  2%
  9%

General

Q22: Have you visited the NHS website ?

  27%
  66%
  7%

Q23: Are there any additional services that you would like us to introduce ?

  6%
  62%
  32%

If yes please comment

Summary

Q24: Overall, how satisfied are you with the practice ?

  56%
  37%
  3%
  0%
  0%
  0%
  0%
  4%

Q25: Is there anything particularly good about the care you receive through us ?

Q26: Is there anything that could be improved ?

About you

Are you ?

  36%
  60%
  4%

How old are you ?

  5%
  11%
  10%
  17%
  19%
  32%
  6%

Which ethnic group do you belong to ?

  87%
  2%
  1%
  0%
  0%
  2%
  8%

Which of the following best describes you ?

  46%
  2%
  1%
  10%
  26%
  5%
  0%
  10%

Thank you for your time.

We will publish the result of our annual survey, together with any actions that we have taken with the agreement of our Patient Participation Group, and display this in the waiting room.