Goldsworth Medical Practice - Patient Survey 2013

Number of Responses: 110

Goldsworth Medical Practice - Patient Survey 2013

Which of our surgeries do you normally visit?

Goldsworth Park 70%

York House 30%

When did you last see the doctor?

Past 3 months 72%

Between 3 and 6 months 19%

More than 6 months 6%

Never 0%

How did you book your appointment?

In person 21%

By Phone 73%

Online 6%

Which method would you prefer?

In person 16%

By phone 50%

Online 23%

No preference 13%

In the past six months how easy have you found the following:]

Getting through on the phone?

Haven't tried 2%

Very easy 10%

Fairly easy 34%

Not very easy 31%

Not easy at all 20%

Don't know 0%

Speaking to a Doctor?

Haven't tried 27%

Very easy 15%

Fairly easy 34%

Not very easy 14%

Not easy at all 4%

Don't know 2%

Speaking to a Nurse?

Haven't tried 69%

Very easy 12%

Fairly easy 14%

Not very easy 0%

Not easy at all 0%

Don't know 1%

Obtaining test results?

Haven't tried 36%

Very easy 20%

Fairly easy 34%

Not very easy 4%

Not easy at all 2%

Don't know 1%

In the past 6 months have you tried to see a doctor fairly quickly?

Yes 69%

No 23%

Can't remember 3%

Were you able to see a Doctor on the same day or within two working days?

Yes 54%

No 18%

Can't remember 1%

If not, why?

No appointments 12%

Times didn't suit 0%

Appointment was with a Doctor I didn't want to see 1%

A nurse was free but I wanted to see a Doctor 0%

Was offered an appointment at another surgery 1%

Another reason 0%

Can't remember 0%

Are you aware that you can book a telephone appointment with a doctor?

Yes 71%

No 24%

In the past 6 months have you tried to book ahead for an appointment?

Yes 74%

No 20%

Can't remember 2%

Last time you tried were you able to get an appointment with a doctor more than two weeks in advance?

Yes 53%

No 30%

Can't remember 10%

How easy did you find getting into the surgery?

Very easy 70%

Fairly easy 20%

Not very easy 1%

Not at all easy 4%

How clean is the GP surgery?

Very clean 35%

Fairly clean 55%

Not very clean 3%

Not at all clean 1%

Don't know 3%

In the reception area can other patients overhear what you are saying to the receptionist?

Yes, but I don't mind 70%

Yes, but i am not happy 19%

No, other patients can't overhear 4%

Don't know 5%

How helpful do you find the receptionists?

Very helpful 47%

Fairly helpful 40%

Not very helpful 7%

Not at all helpful 5%

How long after your appointment time do you normally wait to be seen?

I am normally seen on time 9%

Less than 5 minutes 5%

5-15 minutes 38%

15-30 minutes 26%

More than 30 minutes 17%

Can't remember 3%

How do you feel about how long you normally have to wait?

I don't normally have to wait long 43%

I have to wait a bit too long 26%

I have to wait far too long 18%

No opinion 11%

Is there a particular Doctor you prefer to see?

Yes 76%

No 23%

There is usually only one at my GP or Health Centre 0%

How often do you get to see your preferred Doctor?

Always or most of the time 19%

A lot of the time 20%

Some of the time 30%

Never or almost never 9%

Not tried 9%

How satisfied are you with opening hours of the surgery?

Very satisfied 40%

Fairly satisfied 37%

Neither satisfied nor dissatisfied 11%

Quite dissatisfied 3%

Very dissatisfied 2%

Don't know opening hours 4%

Would you like the surgery to open at additional times?

Yes 45%

No 53%

In general how satisfied are you with the care you get at the surgery?

Very satisfied 38%

Fairly satisfied 47%

Neither satisfied or dissatisfied 9%

Quite dissatisfied 3%

Very dissatisfied 0%

Would you recommend the surgery to someone who has just moved to the area?

Yes 68%

Might 12%

Not sure 5%

Probably not 6%

Definately not 6%

Don't know 0%

Are you male or female

Male 36%

Female 63%

How old are you?

Under 18 1%

18-24 7%

25-34 13%

35-44 13%

45-54 18%

55-64 16%

65-74 16%

75-84 10%

85 and over 1%