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Patient Survey 2012-2013
We would be grateful if you would complete the patient survey 2012-2013. The survey will only take a few minutes to complete and is anonymous. Feedback from this survey results will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.
Please answer ALL questions that apply to you.
Q1. In the past 12 months, how many times have you seen a doctor/nurse/other from your practice?
Q2. How do you rate the way you are treated by receptionists at your practice?
Q3. How do you rate the hours that your practice is open for appointments?
Q4. What additional hours would you like the practice to be open?
When you want to see a particular doctor:
Q5. How quickly do you usually get to see that doctor?
Q6. How do you rate this?
Q7. If you need to see a GP urgently, can you normally get seen on the same day?
Thinking about your last consultation with the doctor, how do you rate the following:
Q8. How thoroughly the doctor asked your symptoms and how you are feeling
Q9. How much the doctor involved you in decisions about your care?
Q10. The amount of time your doctor spent with you?
Thinking of times you have phoned the practice, how do you rate the following:
Q11. Your ability to get through to the practice on the phone
Q12. Your ability to speak to a doctor when you have a question or need medical advice
Q13. Did the receptionist explain how your request would be handled
Q14. If you requested to speak to a doctor or nurse, were you called back within a reasonable length of time?
Q15. Did you feel the doctor/nurse dealt with your problem to your satisfaction?
Q16. In the reception area, can other patients overhear what you say to the receptionist?
Q17. How do you rate the time you normally have to wait?
Thinking of times you have ordered a prescription:
Q18. Do you know how to order your repeat prescription and how long it takes?
Q19. Are you able to order your repeat prescription easily?
Q20. If you have had a query on a prescription in the last six months please give a brief description
Q21. Are you aware that you can book appointments online?
Q22. The practice has a call in system which gives information to the patients. How do you rate this?
Q23. Have you visited the practice website in the last 12 months
Q24. How do you rate this?
Q25. Overall in general, how satisfied are you with the care you get at the practice?
Q26. Would you recommend the practice to someone who has just moved to your local area?
Q27. Any additional comments
Finally, it will help us to understand your answers if you could tell us a little about yourself:
Q28. Are you
Q29. How old are you?
Q30. To which of these groups do you consider you belong?
Thank you very much for taking part in this survey-your opinions are very important to us.