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Patient Survey 2012-2013

We would be grateful if you would complete the patient survey 2012-2013. The survey will only take a few minutes to complete and is anonymous. Feedback from this survey results will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.

Please answer ALL questions that apply to you.

Q1. In the past 12 months, how many times have you seen a doctor/nurse/other from your practice?

  6%
  25%
  34%
  18%
  15%
  2%

Results chart

Q2. How do you rate the way you are treated by receptionists at your practice?

  3%
  3%
  9%
  26%
  29%
  27%
  3%

Results chart

Q3. How do you rate the hours that your practice is open for appointments?

  5%
  3%
  17%
  37%
  27%
  7%
  4%

Results chart

Q4. What additional hours would you like the practice to be open?

  7%
  4%
  16%
  40%
  30%
  3%

Results chart

When you want to see a particular doctor:

Q5. How quickly do you usually get to see that doctor?

  48%
  6%
  11%
  13%
  15%
  7%

Results chart

Q6. How do you rate this?

  7%
  7%
  15%
  25%
  24%
  12%
  6%
  4%

Results chart

Q7. If you need to see a GP urgently, can you normally get seen on the same day?

  65%
  15%
  1%
  19%

Results chart

Thinking about your last consultation with the doctor, how do you rate the following:

Q8. How thoroughly the doctor asked your symptoms and how you are feeling

  3%
  6%
  14%
  27%
  24%
  15%
  2%
  9%

Results chart

Q9. How much the doctor involved you in decisions about your care?

  3%
  6%
  11%
  30%
  21%
  13%
  5%
  11%

Results chart

Q10. The amount of time your doctor spent with you?

  3%
  10%
  17%
  26%
  25%
  8%
  1%
  10%

Results chart

Thinking of times you have phoned the practice, how do you rate the following:

Q11. Your ability to get through to the practice on the phone

  8%
  13%
  20%
  25%
  16%
  5%
  4%
  9%

Results chart

Q12. Your ability to speak to a doctor when you have a question or need medical advice

  7%
  6%
  15%
  20%
  11%
  5%
  29%
  7%

Results chart

Q13. Did the receptionist explain how your request would be handled

  63%
  13%
  24%

Results chart

Q14. If you requested to speak to a doctor or nurse, were you called back within a reasonable length of time?

  49%
  13%
  38%

Results chart

Q15. Did you feel the doctor/nurse dealt with your problem to your satisfaction?

  2%
  3%
  17%
  27%
  13%
  11%
  27%

Results chart

Q16. In the reception area, can other patients overhear what you say to the receptionist?

  78%
  11%
  11%

Results chart

Q17. How do you rate the time you normally have to wait?

  3%
  18%
  39%
  20%
  6%
  3%
  11%

Results chart

Thinking of times you have ordered a prescription:

Q18. Do you know how to order your repeat prescription and how long it takes?

  65%
  17%
  18%

Results chart

Q19. Are you able to order your repeat prescription easily?

  60%
  11%
  29%

Results chart

Q20. If you have had a query on a prescription in the last six months please give a brief description

Q21. Are you aware that you can book appointments online?

  71%
  17%
  12%

Results chart

Q22. The practice has a call in system which gives information to the patients. How do you rate this?

  2%
  5%
  17%
  27%
  14%
  6%
  29%

Results chart

Q23. Have you visited the practice website in the last 12 months

  24%
  65%
  11%

Results chart

Q24. How do you rate this?

  6%
  25%
  4%
  65%

Results chart

Q25. Overall in general, how satisfied are you with the care you get at the practice?

  3%
  4%
  16%
  31%
  24%
  10%
  12%

Results chart

Q26. Would you recommend the practice to someone who has just moved to your local area?

  67%
  18%
  15%

Results chart

Q27. Any additional comments

Finally, it will help us to understand your answers if you could tell us a little about yourself:

Q28. Are you

  31%
  57%
  12%

Results chart

Q29. How old are you?

  1%
  44%
  26%
  8%
  6%
  15%

Results chart

Q30. To which of these groups do you consider you belong?

  43%
  13%
  18%
  5%
  1%
  7%
  13%

Results chart

Thank you very much for taking part in this survey-your opinions are very important to us.