273

About You

Which surgery do you usually attend?

  86%
  8%
  6%

Results chart

What is your gender?

What is your age range?

  0%
  9%
  17%
  16%
  19%
  13%
  14%
  5%
  1%
  6%

Results chart

How often do you visit the practice to consult a clinician?

  41%
  39%
  15%
  5%

Results chart

What is the ethnic background with which you most identify?

  89%
  1%
  1%
  0%
  0%
  0%
  1%
  0%
  1%
  0%
  0%
  3%
  4%

Results chart

Improving Access to Information for Patients

Do you know that we have a Practice Website?

  64%
  35%
  1%

Results chart

Have you used our website to get information about services offered by the Practice?

  22%
  76%
  2%

Results chart

When you visit the Surgery do you look at the information displayed on our noticeboards?

  82%
  16%
  2%

Results chart

Do you know that we now offer a text message appointment reminder service?

  52%
  46%
  2%

Results chart

Would you like to be reminded by text message about your appointment?

  62%
  35%
  3%

Results chart

Do you know about the roles of different members of the team?

GP

  91%
  6%
  3%

Results chart

Advanced Clinical Practitioner

  58%
  37%
  5%

Results chart

Practice Nurse

  89%
  8%
  3%

Results chart

Health Care Assistant

  57%
  38%
  5%

Results chart

Receptionist

  90%
  8%
  2%

Results chart

Are you aware on which days of the week your preferred clinician is available?

  35%
  61%
  4%

Results chart

Did you know that when they are on duty Clinicians may offer a number of telephone consultations?

  50%
  47%
  3%

Results chart

Have you had a telephone consultation?

  39%
  58%
  3%

Results chart

Does the Surgery provide you with enough information about when to consult with

Your Pharmacist

  68%
  22%
  10%

Results chart

Your GP

  82%
  12%
  6%

Results chart

A Walk-In Centre Clinician

  54%
  32%
  14%

Results chart

An Accident & Emergency Clinician

  56%
  32%
  12%

Results chart

An Out of Hours Clinician

  58%
  29%
  13%

Results chart

Do you know that there is an opportunity for you to provide us with comments and/or feedback?

  58%
  39%
  3%

Results chart

Have you ever provided us with comments or feedback?

  19%
  78%
  3%

Results chart

Overall are you satisfied with the range of information made available to patients?

  93%
  4%
  3%

Results chart

Comments overall about your level of satisfaction with our services

Thank you for responding. In the near future a summary of our findings will be dispalyed in our waiting rooms and on our website www.wellsidemedicalcentre.co.uk