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Shadwell Medical Centre Annual Surgery Survey
1. Appointments at the surgery
Thinking of when you have wanted to see a particular GP (Tick one box only)
How do you normally book your appointment to see a doctor or nurse at the surgery?
Which of the following methods would you prefer to use to book an appointment at the surgery?
2. Getting through on the telephone
In the past 6 months how easy have you found the following? Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
3. Seeing a Doctor
In the past 6 months have you tried to see a doctor fairly quickly? By fairly quickly we mean on the same day or in the next two weekdays that the Medical Centre was open.
Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the Medical Centre was open?
If you weren’t able to be seen during the next 2 week days that the Medical centre was open, why was that?
In the past 6 months, have you tried to book ahead for an appointment with a doctor?
4. Arriving for your appointment
How easy do you find getting into the building at the surgery?
How clean is the GP surgery?
In the Reception Area, can other patients overhear what you say to the receptionist?
Did you know that there is a facility to speak privately to a receptionist? If you wish to speak privately to a receptionist please ask the receptionist to take you to a private area.
How long after your appointment time do you normally wait to be seen?
How do you feel about how long you normally have to wait?
Thinking about the last time you had to deal with a member of the reception team how good were they at each of the following:
Answering the telephone quickly
Greeting you politely on the telephone and giving their name
If face to face contact - Making eye contact and acknowledging your presence
Listening to your question/concern/problem
Treating you with care and concern
Taking your problems seriously
Explaining practice procedures
5. Opening Hours
How satisfied are you with the opening hours at the surgery?
As far as you know is the surgery open Before 8am?
As far as you know, id the surgery open at lunchtime?
As far as you know, is the surgery open after 6.30pm?
Do you know how to contact the Out of hours Service?
6. Seeing a Doctor at the surgery.
The last time you saw a doctor at the surgery how good was the doctor at each of the following?
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
Knowing about your condition / treatment
Did you feel able to ask as many questions as you wanted?
Did the doctor answer the questions you asked?
Did you have confidence and trust in the doctor you saw?
7. Seeing a Practice Nurse at the surgery
How easy is it for you to get an appointment with a practice Nurse at the surgery?
The last time you saw a Practice Nurse at the surgery how good was the nurse at each of the following:
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
Knowing about your condition / treatment
Did you feel able to ask as many questions as you wanted?
Did the nurse answer the questions you asked?
8. Your overall satisfaction
In general, how satisfied are you with the care you get at the surgery?
Would you recommend the surgery to someone who has just moved to your local area?
9. Planning your care
Do you have any long-standing health problems, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period of time
Have you had discussions in the past 12 months with a doctor or nurse about how best to deal with your health problems?
In these discussions Did the doctor or nurse take notice of your views about how to deal with your health problem?
Did the doctor or nurse give you information about the things you might do to deal with your health problem?
Agree how best to manage your health problem?
Would you have liked a written plan summarising your discussion with the doctor or nurse?
Did the doctor or nurse ever mention that you had something called a care plan?
Do you think that having these discussions with your doctor or nurse has helped improve how you manage your health problems?
10. Your views of the surgery
In the last 12 months have you felt like making a complaint about a GP, Nurse, Receptionist or other member of staff at the surgery?
Who have you complained about in the last 12 months?
11. Some questions about you.
The following questions will help us to see how experiences vary between different groups of the population.
Are you male or female?
How old are you/
Do you have carer responsibility for anyone in your household with a long standing health problem or disability?
What is your ethnic group?