Carnewater Practice Patient Survey 2013
We are asking patients to give their views about how the practice is doing. By taking part in the survey you will be helping us to improve the service we offer and to identify any future additional services we may undertake.
The survey has been designed in conjunction with the Carnewater Practice Patients Group (CPPG) and we are thankful for their help and support in putting this survey together. If you are interested in finding out more please see the slip at the end of this survey form.
The survey is designed to be completely anonymous so we will not be able to identify your responses. If you do not wish to answer a question then please leave it blank. Thank you for taking part in our survey. The results will be published on our website.
SECTION 1 - About you
How often do you attend the surgery? Please tick one answer.
Which surgery do you normally attend?
How far do you live from your usual surgery (please enter to the nearest mile)?
Please indicate your gender
What age group are you?
Do you have access to the internet on a regular basis?
SECTION 2 - Appointments
Did you know that you can book or cancel appointments on line?
Did you know that we offer early morning and evening appointments on Tuesdays and Thursdays?
Did you know that we offer Saturday morning appointments every other week?
Can you usually get an appointment at a time to suit you?
Our opening times are as follows:
Monday 8am to 1pm 2.30pm to 6pm Tuesday 7.30am to 7pm Wednesday 8 am to 6pm Thursday 7 .30am to 7pm Friday 8am to 6pm Alternate Saturday mornings
Lewannick - GP surgery every morning; nurse clinic 3 afternoons each week. Are you satisfied with the above surgery opening times?
What could be done to make it easier to book an appointment?
SECTION 3 - Reception
Are you satisfied with accessing the surgery on the telephone?
How many calls do you usually have to make before you are able to speak the the required person?
Have the improvements we have made helped with confidentiality?being overheard at the desk?
Do you feel you are treated with courtesy and respect?
Are the receptionists knowledgeable and helpful?
Do you find the wating room welcoming and comfortable?
What could be done to improve the reception and waiting room?
SECTION 4 - Dispensary
Did you know that you can order your repeat medication on line?
Did you know that if you live more than a mile from the pharmacy we can dispense your medication at the surgery?
How easy do you find it to order your repeat medication?
Do you feel you are treated with courtesy and respect?
Are the dispensers knowledgeable and helpful?
What could be done to improve Dispensary?
SECTION 5 - Consultation with your GP
Do you feel you are listened to and treated with courtesy and respect?
Do you feel that you understand what your doctor tells you about your condition?
If you take medication do you understand what it is for and how to take it?
Do you feel you have time to discuss your problem with the doctor?
On a scale of 1 to 10, with one being totally UNSATISFIED and 10 being VERY SATISFIED, how satisfied are you with the care you get from your doctor?
Please add any other comments about your GP consultation here
SECTION 6 - Consultations with the Nurse
D o you feel you are listened to and treated with courtesy and respect?
Do you feel that you understand what your nurse tells you about your condition?
If you have some treatment do you understand what it is for?
Do you feel you have time to discuss your problem with the nurse?
On a scale of 1 - 10, with 1 being UNSATISFIED and 10 being VERY SATISFIED, how satisfied are you with the care you get from your nurse?
Please add any other comments about your Nurse consultation here
SECTION 7 - Finally
Overall, how would you rate your satisfaction with Carnewater Practice? Please use the scale of 1 - 10 with 1 being the worst and 10 being the best
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CARNEWATER PRACTICE PATIENTS GROUP
As previously mentioned this survey has been devised with the help and input of Carnewater Practice Patients Group (CPPG). Are you interested in joining the group, or are you able to offer some help to us? If so please see the CPPG section on the practice website, or find us on Facebook. You will find details about the group and how to get in contact with them.