Rise Park Surgery

Number of Responses: 83

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all. We would also be interested to know what you think about your experience when visiting the surgery.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  34%

Fairly easy  43%

Very easy  21%

Q2: Were you able to see the GP you wanted to see?

No  38%

Did not want specific GP  27%

Yes  32%

No response  3%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  36%

Fairly easy  42%

Very easy  13%

No response  9%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  8%

Not at all important  13%

Fairly important  46%

Very important  31%

Q5: How well do you know which days of the week your GP is available?

Very well  3%

Quite well  33%

Not at all well  36%

Not very well  25%

No response  3%

Q6: How easy do you find getting into the building at the surgery?

Very easy  72%

Fairly easy  25%

Not very easy  1%

Not at all easy  0%

No response  2%

Q10. How clean is the GP surgery?

Very clean  51%

Fairly clean  42%

Not very clean  2%

Not at all clean  0%

Don't know  3%

Q11. In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don't mind  43%

Yes and am not happy about it  13%

No, other patients can't overhear  15%

Don't know  26%

No response  3%

Q12. How helpful do you find the receptionists at the surgery?

Very  69%

Fairly  27%

Not very  1%

Not at all  1%

Q13. How long after your appointment time do you normally wait to be seen?

I don't normally have appts at a specific time  3%

I am normally seen on time  3%

Less than 5 minutes to 15 minutes  27%

15-30 minutes  45%

More than 30 minutes  12%

Can't remember  6%

No response  4%

Q14. How do you feel about how long you normally have to wait?

I don't normally have to wait long  45%

I have to wait a bit too long  33%

I have to wait far too long  10%

No opinion/doesn't apply  7%

No response  5%

Q15. Would you recommend this surgery to your family and friends?

Yes  89%

No  9%

No response  2%

Q16. Finally, please add any other comments you would like to make about your GP Practice:

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  40%

Female  59%

What age are you?

Under 16  0%

17 - 24  6%

25 - 34  13%

35 - 44  13%

45 - 54  20%

55 - 64  21%

65 - 74  18%

75 - 84  7%

Over 84  0%

What is the ethnic background with which you most identify?

White British  66%

White Irish  7%

Mixed White & Black Caribbean  3%

Mixed White & Black African  1%

Mixed White & Black Asian  1%

Indian  4%

Pakistani  3%

Bangladeshi  0%

Black Caribbean  2%

Black African  0%

Chinese  1%

Other  6%

No response  6%

How would you describe how often you come to the practice?

Regularly  30%

Occasionally  51%

Very Rarely  16%

No response  3%

Many thanks for your time in answering the questions on this survey.