Winyates Health Centre

Number of Responses: 218

Dear Patient,

Many thanks for agreeing to take this annual survey.

Please answer all of the questions and click 'Send Survey' when you are done.

Closing date for this survey is the Friday 8th March 2013.

Q1. How easy do you find getting into the building at the surgery ?

Very easy  73%

Fairly easy  24%

Not very easy  2%

Not at all easy  0%

Q2. How clean is the GP surgery ?

Very clean  45%

Fairly clean  50%

Not very clean  2%

Not at all clean  0%

Don’t know  0%

Q3. How do you find the temperature of the waiting areas?

Too warm  19%

About right  79%

Too cold  0%

No response  2%

Q4. In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  61%

Yes and am not happy about it  27%

No, other patients can’t overhear  3%

Don’t know  7%

No response  2%

Q5. How helpful do you find the receptionists at the surgery ?

Very  47%

Fairly  44%

Not very  5%

Not at all  0%

No response  4%

Q6. How long after your appointment time do you normally wait to be seen?

I don’t normally have appts at a specific time  1%

I am normally seen on time  3%

Less than 5 minutes  9%

5 to 15 minutes  52%

15-30 minutes  28%

More than 30 minutes  3%

Can’t remember  0%

No response  4%

Q7. How do you feel about how long you normally have to wait ?

I don’t normally have to wait long  55%

I have to wait a bit too long  32%

I have to wait far too long  3%

No opinion/doesn’t apply  7%

No response  3%

Q8. Do you have any difficulty finding the doctors room when you are called?

Yes, all the time  2%

Yes, sometimes  41%

No, hasnt been a problem  55%

Q8. If you answered YES to Q8 can you suggest how this might be made easier?

Q9. How do you feel about our new local 01527 telephone number?

Pleased  74%

No different  20%

Displeased  3%

No response  3%

Q10. Since we introduced the new local phone number, would you say it is easier or harder to ring the surgery? (in terms of both call waiting time and ease of dialing a local number).

Easier  51%

No different  42%

Harder  5%

No response  2%

Q11. Online Services. How would you describe the online services?

Great  38%

Good when it works  25%

OK  16%

Poor too unreliable/confusing  13%

Terrible  4%

No response  4%

Q12. Does having the option to order prescriptions and book/cancel appointments online result in there now being less need for you to telephone or visit the surgery now?

Yes  77%

No  20%

No response  3%

Q12. If you answered NO to Q10 please explain why? (otherwise leave it blank).

Q13. If you have any suggestions on how you think we could improve our service to you please do let us know in the box below.

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  42%

Female  50%

No response  8%

What age are you?

Under 16  0%

17 - 24  1%

25 - 34  5%

35 - 44  6%

45 - 54  12%

55 - 64  42%

65 - 74  28%

75 - 84  2%

Over 84  0%

No response  4%

What is the ethnic background with which you most identify?

White British  95%

White Irish  0%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chinese  0%

Other  1%

No response  4%

How would you describe how often you come to the practice?

Regularly  43%

Occasionally  44%

Very Rarely  11%

Many thanks for your time in answering the questions on this survey.