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The Patient Participation Group are carrying out this patient survey and we would be grateful if you would complete this survey. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and the Partient Participation Group or the practice will not be able to identify your individual answers.

Thank you.

Appointments

Q1 How easy is it to see the doctor of your choice?

  0%
  6%
  22%
  35%
  33%

Results chart

Q2 Safisfaction with the day and time of your appointment?

  0%
  2%
  19%
  36%
  39%
  4%

Results chart

Q3 If you need to see a GP urgently, can you normally get seen on the same day?

  87%
  6%
  3%
  4%

Results chart

Patient Information

Q4 In your experience, how do you rate the information provided by this practice about the services, e.g Repeat Prescriptions, Test Results, Private Fees and Certificates

  0%
  4%
  19%
  41%
  29%
  7%

Results chart

Q5 The Information provided by this practice about how to prevent illnesses and stay healthy, e.g Health risks associated with Diet, Alcohol and Smoking

  0%
  4%
  23%
  37%
  31%
  5%

Results chart

Patient Reviews

Q6 The Administration of our reminder system for chronic disease Health Checks

  0%
  3%
  25%
  33%
  24%
  15%

Results chart

Q7 How well do you feel you are informed about the practice's services? Please visit our website www.thesurgeryastley.co.uk

  25%
  39%
  23%
  7%
  1%
  0%
  0%
  5%

Results chart

Telephone Access

Q8 Ability to get through to the practice

  1%
  2%
  23%
  32%
  38%
  4%

Results chart

Q9 Abiltity to speak to a Clinician for advice

  1%
  6%
  24%
  35%
  25%
  9%

Results chart

Opening Times

Q10 How do you rate the hours that the practice is open for appointments

  2%
  3%
  21%
  41%
  29%
  4%

Results chart

Q11 Satisfaction with our Late night appointments on a Monday 6.30 to 7.10pm

  2%
  4%
  20%
  32%
  33%
  9%

Results chart

Waiting Room

Q12 How do you rate the waiting area provision

  0%
  6%
  38%
  34%
  19%
  3%

Results chart

Parking

Q13 How do you rate the parking facilities available at the practice

  1%
  9%
  39%
  31%
  15%
  5%

Results chart

About the staff

Q14 The manner on which you were treated by the reception staff

  1%
  1%
  14%
  30%
  48%
  6%

Results chart

Q15 Respect shown for your privacy and confidentiality

  0%
  2%
  16%
  32%
  48%

Results chart

Q16 Satisfation with the practice as a whole

  0%
  2%
  12%
  35%
  48%
  3%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q18 Are you?

  38%
  61%

Results chart

Q19 How old are you?

  0%
  34%
  44%
  16%
  4%

Results chart

Q20 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  2%

Results chart

Finally, please add any other comments you would like to make about your GP practice: