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Patient Survey 2013
When did you last visit the practice and which site did you visit?
Using a ten point scale where 10 is EXCELLENT and 1 is VERY POOR, how would you rate your last visit? If you can't answer a statement, please leave it blank.Being able to see a doctor quickly (or within 2 days) if it was urgent?
Doctor helpful in explaining your medical condition(s)?
Doctor answering your questions?
Doctor explaining how to take your medicine(s)?
The competence of the nurse who treated you, if you saw one.
Were you treated with respect?
The treatment or advice you received?
The helpfulness of the receptionist who dealt with you?
Getting through on the phone quickly?
Would you like to see the practice implement a telephone automated options i.e. Press 1 for reception; 2 for results...?
Along with our current booking options, we are introducing the service booking appointments on the practice website, for specific appointment types i.e. phlebotomy, baby immunisations etc. Would this be a service you would use?
We are introducing the service to order repeat prescriptions on the practice website, which would adopt our current 48 hour process. Would this be a service you would use?
Would you be interested in a television in the waiting room which shows health promotions?
If you have visited our website (http://www.burneystreetpractice.co.uk), how satisfied are you with it overall? Is there any other information you would like to see on our website?
How would you describe the waiting room and general facilities for patients?
Using a ten point scale where 10 is EXCELLENT and 1 is VERY POOR, how would rate your last visit?How likely is it that you would recommend your GP practice to family and friends?
Please provide us with any comments or suggestions that could help us improve our service to you.
Gender
Age Range
Thank you for taking the time to complete our survey. We aim to achieve and maintain high standards for our practice and value your feedback.