118

Patient Survey 2013

When did you last visit the practice and which site did you visit?

  62%
  19%
  5%
  9%
  50%
  44%

Using a ten point scale where 10 is EXCELLENT and 1 is VERY POOR, how would you rate your last visit? If you can't answer a statement, please leave it blank.Being able to see a doctor quickly (or within 2 days) if it was urgent?

  35%
  15%
  10%
  5%
  5%
  2%
  2%
  2%
  0%
  5%

Doctor helpful in explaining your medical condition(s)?

  42%
  17%
  13%
  5%
  5%
  3%
  2%
  1%
  0%
  0%

Doctor answering your questions?

  41%
  24%
  11%
  5%
  3%
  2%
  2%
  0%
  0%
  1%

Doctor explaining how to take your medicine(s)?

  45%
  14%
  9%
  3%
  0%
  0%
  2%
  0%
  0%
  0%

The competence of the nurse who treated you, if you saw one.

  44%
  16%
  5%
  0%
  0%
  0%
  0%
  0%
  0%
  1%

Were you treated with respect?

  61%
  15%
  8%
  2%
  0%
  1%
  0%
  0%
  0%
  1%

The treatment or advice you received?

  44%
  19%
  12%
  5%
  2%
  2%
  0%
  2%
  0%
  1%

The helpfulness of the receptionist who dealt with you?

  50%
  20%
  9%
  5%
  1%
  2%
  1%
  1%
  0%
  1%

Getting through on the phone quickly?

  24%
  20%
  11%
  9%
  9%
  6%
  5%
  3%
  4%
  4%

Would you like to see the practice implement a telephone automated options i.e. Press 1 for reception; 2 for results...?

  44%
  48%

Along with our current booking options, we are introducing the service booking appointments on the practice website, for specific appointment types i.e. phlebotomy, baby immunisations etc. Would this be a service you would use?

  64%
  32%

We are introducing the service to order repeat prescriptions on the practice website, which would adopt our current 48 hour process. Would this be a service you would use?

  72%
  27%

Would you be interested in a television in the waiting room which shows health promotions?

  35%
  61%

If you have visited our website (http://www.burneystreetpractice.co.uk), how satisfied are you with it overall? Is there any other information you would like to see on our website?

  15%
  11%
  0%
  0%
  12%

How would you describe the waiting room and general facilities for patients?

Using a ten point scale where 10 is EXCELLENT and 1 is VERY POOR, how would rate your last visit?How likely is it that you would recommend your GP practice to family and friends?

  32%
  11%
  6%
  5%
  3%
  3%
  0%
  2%
  0%
  0%

Please provide us with any comments or suggestions that could help us improve our service to you.

Gender

  19%
  59%

Age Range

  1%
  10%
  17%
  17%
  10%
  7%
  5%
  6%
  0%

Thank you for taking the time to complete our survey. We aim to achieve and maintain high standards for our practice and value your feedback.