13

Dr Sumira Weldon Patient Survey

Are you seeing

  92%
  7%
  0%

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Q1 Speed at which the telephone was answered initially

  38%
  0%
  0%
  7%
  30%
  23%

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Q2 Speed at which the telephone was answered if call transferred

  53%
  0%
  0%
  0%
  30%
  15%

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Q3 Were you able to see the Doctor at the branch surgery when required

  7%
  0%
  0%
  0%
  30%
  61%

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Q4 Length of time waiting to see the Doctor or Nurse

  0%
  7%
  0%
  23%
  38%
  30%

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Q5 Opportunity of speaking to a Doctor or Nurse on the telephone when necessary either at the branch surgery or main site in Corby

  46%
  0%
  0%
  15%
  15%
  23%

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Q6 Opportunity of obtaining a home visit when necessary

  69%
  0%
  7%
  7%
  0%
  15%

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Q7 Level of satisfaction with locum doctors

  15%
  0%
  0%
  7%
  53%
  23%

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Q8 Level of satisfaction with the after hours service

  53%
  7%
  7%
  0%
  15%
  15%

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Q9 Level of satisfaction with dispensing service

  15%
  0%
  7%
  15%
  7%
  53%

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Q10 Prescription ready on time

  15%
  0%
  0%
  15%
  15%
  53%

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Q11 Prescription correctly issued

  15%
  0%
  0%
  7%
  7%
  69%

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Q12 Handling of any queries

  30%
  0%
  0%
  0%
  15%
  53%

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Q13 Were you told when to contact us for your results?

  7%
  0%
  0%
  23%
  15%
  53%

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Q14 Results available when you contacted us

  7%
  0%
  0%
  15%
  15%
  61%

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Q15 Level of satisfaction with the amount of information provided

  15%
  0%
  0%
  7%
  30%
  46%

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Q16 Level of satisfaction with the manner in which the result was given

  7%
  0%
  7%
  15%
  23%
  38%
  10%

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Q17 The information provided by the Reception staff

  0%
  0%
  7%
  15%
  23%
  53%

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Q18 The helpfulness of the Reception staff

  0%
  0%
  7%
  15%
  15%
  61%

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Q19 The helpfulness of other staff

  0%
  0%
  7%
  15%
  15%
  61%

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Q20 My Overall satisfaction with this Practice

  0%
  0%
  7%
  7%
  30%
  53%

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How old are you?

  0%
  15%
  69%
  7%
  7%

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Are you

  30%
  69%

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