Dr Sumira's Practice

Number of Responses: 35

Dr Sumira Studfall Medical Centre, Patient Survey January 2013

Are you seeing

Doctor  88%

Practice Nurse  8%

Health Care Assistant  0%

No response  4%

Q1 Speed at which the telephone was answered initially

No experience  2%

Poor  0%

Fair  5%

Good  22%

Very Good  42%

Excellent  25%

Q2 Speed at which the telephone was answered if call transferred

No experience  25%

Poor  0%

Fair  5%

Good  11%

Very Good  25%

Excellent  17%

No response  17%

Q3 Length of time you had to wait for an appointment

No experience  0%

Poor  8%

Fair  8%

Good  28%

Very Good  28%

Excellent  25%

Q4 Convenience of day and time of your appointment

No experience  0%

Poor  2%

Fair  0%

Good  37%

Very Good  28%

Excellent  31%

Q5 Length of time waiting to check in with Reception

No experience  0%

Poor  0%

Fair  0%

Good  17%

Very Good  42%

Excellent  40%

Q6 Length of time waiting to see the Doctor or Nurse

No experience  0%

Poor  0%

Fair  14%

Good  40%

Very Good  20%

Excellent  20%

No response  6%

Q7 Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

No experience  28%

Poor  5%

Fair  2%

Good  20%

Very Good  22%

Excellent  14%

No response  9%

Q8 Opportunity of obtaining a home visit when necessary

No experience  65%

Poor  2%

Fair  2%

Good  5%

Very Good  5%

Excellent  8%

No response  13%

Q9 Level of satisfaction with locum doctors

No experience  25%

Poor  0%

Fair  2%

Good  17%

Very Good  37%

Excellent  17%

Q10 Level of satisfaction with the after hours service

No experience  62%

Poor  2%

Fair  2%

Good  2%

Very Good  8%

Excellent  5%

No response  19%

Q11 Prescription ready on time

No experience  14%

Poor  0%

Fair  2%

Good  5%

Very Good  34%

Excellent  40%

No response  5%

Q12 Prescription correctly issued

No experience  5%

Poor  0%

Fair  5%

Good  5%

Very Good  34%

Excellent  40%

No response  11%

Q13 Handling of any queries

No experience  17%

Poor  0%

Fair  0%

Good  5%

Very Good  34%

Excellent  34%

No response  10%

Q14 Were you told when to contact us for your results?

No experience  31%

Poor  2%

Fair  0%

Good  5%

Very Good  28%

Excellent  28%

No response  6%

Q15 Results available when you contacted us

No experience  25%

Poor  2%

Fair  2%

Good  8%

Very Good  34%

Excellent  22%

No response  7%

Q16 Level of satisfaction with the amount of information provided

No experience  20%

Poor  2%

Fair  0%

Good  20%

Very Good  28%

Excellent  25%

No response  5%

Q17 Level of satisfaction with the manner in which the result was given

No experience  22%

Poor  2%

Fair  0%

Good  17%

Very Good  31%

Excellent  22%

No response  6%

Q18 The information provided by the Reception staff

No experience  2%

Poor  0%

Fair  0%

Good  17%

Very Good  45%

Excellent  31%

No response  5%

Q19 The helpfulness of the Reception staff

No experience  0%

Poor  0%

Fair  2%

Good  14%

Very Good  37%

Excellent  40%

No response  7%

Q20 The information provided by other staff

No experience  22%

Poor  0%

Fair  5%

Good  11%

Very Good  31%

Excellent  22%

No response  9%

Q21 The helpfulness of other staff

No experience  20%

Poor  0%

Fair  2%

Good  17%

Very Good  28%

Excellent  25%

No response  8%

Q22 My overall satisfaction with this Practice

No experience  0%

Poor  0%

Fair  8%

Good  14%

Very Good  34%

Excellent  42%

How old are you?

Under 16  0%

16 to 44  34%

45 to 64  34%

65 to 74  22%

75 or over  8%

Are you?

Male  54%

Female  45%