Which topic do you wish to discuss first?

Number of Responses: 37

Which topic do you wish to discuss first?

Would you please indicate which of the following topics you wish to discuss based on the results of the survey which we have been conducting for the past couple of months. Please tick six boxes.

Q1 How helpful do you find the receptionists at your GP practice? 32%

Q2 How easy is it to get through to someone at your GP practice on the phone? 32%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice? 29%

Q4 If you need to see a GP urgently, can you normally get seen on the same day? 18%

Q5 How important is it to you to be able to book appointments ahead of time? 27%

Q6 How easy is it to book ahead? 16%

Q7 Would you like to be able to book appointments on-line? 32%

Q9 How quickly are you able to see a specific doctor? 29%

Q11 How quickly do you usually get seen by any doctor? 8%

Q13 How long did you wait for your consultation to start? 13%

Q14 What we should do about waiting times? 21%

Q15 Is your GP practice currently open at times that are convenient to you? 21%

Q17 Is there a particular GP you usually prefer to see or speak to? 16%

Q18 How often do you see or speak to the GP you prefer? 13%

Q19 Do you think you were given enough time? 8%

Q20 Listened to? 2%

Q21 Had tests and treatments explained? 8%

Q22 Were you involved in decisions about your care? 8%

Q23 Treated with care and concern? 0%

Q24 Did you have confidence and trust in the GP you saw or spoke to? 10%

Q25 Did the nurse you saw give you enough time? 8%

Q26 Listen to you? 5%

Q27 Explain tests and treatments? 13%

Q28 Involve you in decisions about your care? 2%

Q29Treat you with care and concern? 5%

Q30 Did you have confidence and trust in the nurse you saw or spoke to? 13%

How well does the practice help you to: 0%

Q31 Understand your health problems? 18%

Q32 Cope with your health problems? 10%

Q33 Keep yourself healthy? 8%

Q34 Overall, how would you describe your experience of your GP surgery? 16%

Q35 Would you recommend your GP surgery to someone who has just moved to your local area? 10%

If you would like to comment on any aspect of the survey results please do so here. We will publicise comments made.

There are a number of other subjects raised in the comments section which may be useful to discuss amongst the group. Please indicate if you feel that the group should consider any of these or if there are any other matters which may merit discussion amongst the group.

Q1a Information about long term conditions contained within written communications with patients 18%

Q2a Confidentiality within the waiting room 21%

Q3a Minor injuries in Ulverston 37%

Q4a How the group will decide what is discussed? 16%

Q5aThe telephone message on the phone line 13%

Q6a Facilities offered and setup of the health centre as a whole 18%

Q7a Ordering of repeat prescriptions 32%

Q8a Information available to minorities groups 2%

Q9a Staffing - continuity, age and role 10%

Cumbria on Call 10%

Q10a Governance and independence of discussion topics 5%

There have been a number of suggestions regarding a name for the group. Would you please vote for one of the following - all could be prefixed with "Murrays" instead of "Practice" to identify it:

Whingers Anonymous 2%

Patient Evaluation Group 2%

Practice Evaluation Group 37%

Patient Feedback Group 29%

Service Users Group 24%

No response 6%

If you would like to make suggestions about other matters which you feel should be discussed please make comments here:

We have looked at setting up a genuine forum so all members can post to it and have an on-line discussion about services. Do you think this would be useful

Yes 72%

No 24%

No response 4%

Thanks.

Dr Murray and Partners

Which topic do you wish to discuss first?

Which topic do you wish to discuss first?