Chipping Campden Surgery

Number of Responses: 225

Dear Patient,

Please take this annual opportunity to complete this survey and help shape our service to you. Please answer all of the questions and click 'Send Survey' when you are done.

1 Are you filling in this questionnaire for:

Yourself  92%

Your child  4%

Your spouse or partner  1%

Another relative or friend  1%

No response  2%

If you are filling this in for someone else, please answer the following questions from the patient’s point of view.

2 Which of the following best describes the reason you saw the doctor today? (Please tick all the boxes that apply)

To ask for advice  12%

Because of an ongoing problem  32%

For treatment (including prescriptions)  16%

Because of a one-off problem  12%

For a routine check  20%

Other (please give details)  3%

No response  5%

3 On a scale of 1 to 5 (1 being not very important and 5 being very important), how important to your health and wellbeing was your reason for visiting the doctor today?

1  5%

2  5%

3  21%

4  19%

5  44%

No response  6%

4 Which doctor did you see today?

Dr Giles Bointon  25%

Dr Jacquie Williams  17%

Dr Rebecca Zamir  16%

Other GP  28%

No response  14%

5 How good was your doctor today at each of the following? (Please tick one box for each question)

a Being polite

Poor  0%

Less than satisfactory  0%

Satisfactory  3%

Good  26%

Very Good  56%

Does not apply  0%

No response  15%

b Making you feel at ease

Poor  0%

Less than satisfactory  0%

Satisfactory  2%

Good  8%

Very Good  76%

Does not apply  1%

No response  13%

c Listening to you

Poor  0%

Less than satisfactory  0%

Satisfactory  4%

Good  10%

Very Good  72%

Does not apply  0%

No response  14%

d Assessing your medical condition

Poor  0%

Less than satisfactory  0%

Satisfactory  5%

Good  12%

Very Good  67%

Does not apply  4%

No response  12%

e Explaining your condition and treatment

Poor  0%

Less than satisfactory  0%

Satisfactory  4%

Good  11%

Very Good  64%

Does not apply  8%

No response  13%

f Involving you in decisions about your treatment

Poor  0%

Less than Satisfactory  0%

Satisfactory  5%

Good  12%

Very Good  58%

Does not apply  11%

No response  14%

g Providing or arranging treatment for you

Poor  0%

Less than satisfactory  0%

Satisfactory  3%

Good  13%

Very good  59%

Does not apply  11%

No response  14%

6 Please decide how strongly you agree or disagree with the following statements by ticking one box for each question.

a This doctor will keep information about me confidential

Strongly disagree  0%

Disagree  0%

Neutral  2%

Agree  18%

Strongly agree  60%

Does not apply  7%

No response  13%

b This doctor is honest and trustworthy

Strongly disagree  1%

Disagree  0%

Neutral  1%

Agree  16%

Stronlgy agree  63%

Does not apply  4%

No response  15%

7 I am confident about this doctor’s ability to provide care

Yes  84%

No  0%

No response  16%

8 I would be completely happy to see this doctor again

Yes  82%

No  0%

No response  18%

9 Was this visit with your usual doctor?

Yes  44%

No  32%

No response  24%

10 How easy do you find getting into the building at the surgery?

Not at all easy  3%

Not very easy  3%

Fairly easy  25%

Very easy  60%

No response  9%

11 How do you feel about how long after your appointment time you normally wait to be seen?

I don't normally have to wait long  59%

I have to wait a bit too long  26%

I have to wait far too long  5%

No response  10%

12 How helpful do you find the receptionists at the surgery?

Very  87%

Fairly  6%

Not very  0%

Not at all  0%

No response  7%

13 Does the practice dispensary produce your repeat prescription within the 2 working days' target?

Always  64%

A lot of the time  7%

Never  1%

No response  28%

14 Would you attend the new North Cotswold Hospital in Moreton-in-Marsh for Out-patient appointments if more consultants held clinics at this location?

Yes  80%

No  5%

Does not apply  8%

No response  7%

15 Are you:

Female  62%

Male  32%

No response  6%

16 Age:

Under 15  3%

15–20  1%

21–40  4%

40–60  28%

60 or over  58%

No response  6%

17 What is your ethnic group? Please tick the appropriate box to indicate your cultural background.

British White  93%

Irish White  0%

Any other White background  0%

White and black carribean  0%

White and black african  0%

White and Asian  0%

Any other mixed background  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Any other Asian background  0%

Caribbean  0%

African  0%

Any other black background  0%

Chinese  0%

Any other  1%

No response  6%