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Patient Survey 2013

1. ACCESS TO THE SURGERY

Thinking about how we can reduce the number of telephone calls/visits to the surgery for our patients:

Do you have easy access to the Internet?

  73%
  22%
  5%

Are you aware that you can order repeat prescriptions and book GP appointments online?

  88%
  6%
  6%

Are you registered to use the online service?

  31%
  63%
  6%

If 'NO' and you would like to register, please ask at reception.

Are you registered to use the Text appointment reminder service?

  50%
  46%
  4%

If 'NO' and you would like to register for this service, please let us have your mobile phone number and consent to text you.

Please give any comments about what you like or dislike about online access or, if not registered for them, why you prefer not to use the online system:

2. WAITING AREA AND RECEPTION

Thinking about the waiting area and reception - what would you like to see improved/changed and why? (At this stage we are simply collating ideas from our patients and staff. There are already plans to fit new electric doors and remove the old heavy wooden inner doors).

Thinking about the seating/flooring/lighting - please give your ideas/comments:

Thinking about the reception area:

Would you like to see an open plan desk?

  25%
  54%
  21%

OR

Would you like us to keep the 'privacy' cubicles?

  59%
  9%
  32%

Please give your ideas/comments:

3. WOULD YOU RECOMMEND THE SURGERY TO FAMILY/FRIENDS?

  65%
  10%
  25%

If 'YES' - why?

If 'NO' - why not?

Other comments:

Are you aware of the Friends of Barnby Gate (the surgery patient participation group)?

  72%
  17%
  11%

Are you aware of the Friends' allotment on Hawton Road, Newark?

  55%
  31%
  14%

Would you like someone to contact you about this?

  7%
  77%
  16%

If you wish to register for any of the above services, please add your name and contact number (mobile if possible)

Name and mobile phone number

Thank you for taking the time to complete this survey. We will discuss responses received with our patient participation group (Friends of Barnby Gate) and there will be a report available in April 2013.