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Please select one option for all questions (unless stated otherwise).
PART 1 - Choice of Survey Topic
1. Key topics raised by the PPG in November/December 2012 were:
- Grounds and parking 26%
- No improvements necessary with anything. Happy 23%
- Access to GPs/GP services/Practice Nurses 22%
Would these three topics, broadly speaking, be your top concerns too as regards services at The Leys Health Centre?
(There is space for you to tell us about these at the end of the survey.)
PART 2 - About you
The survey includes some questions about you so that we can check that those who complete the questionnaire are representative of all our patients. The questionnaire and results (when published in March 2013) are entirely anonymous.
2. I am aged:
3. I am:
4. I speak English as a:
5. I consider myself to belong the following group(s).Please select all that apply:
6. I visit the health centre this many times per year:
7. I am
8. I have a chronic health condition (e.g. asthma, diabetes, COPD, high blood pressure, coronary heart disease):
9. I have access to a landline or mobile telephone
10. I have access to the internet in my own home
11. I have my own transport (car/motorbike)
12. I have access (even if only sometimes) to a bicycle
13. I was invited to take part in this survey by
PART 3 - Grounds & Parking Please consider what is realistic for the practice to change when you answer the questions. We are unlikely to be able to change parking facilities without the agreement of the council, the building’s landlord and/or nearby residents but we will use your answers to help build a case for way(s) forward.
How much do you agree with these statements?
14. Parking provision at the health centre is acceptable.
15. Problems with parking at the health centre have got worse over recent years.
16. A likely cause of parking problems is the opening of the dental surgery next to the health centre because dental patients are now using the same parking area as health centre patients.
17. There should be more parking bays for disabled patients.
18. If the health centre had more than one wheelchair that carers could use to transport disabled people from their cars into the health centre, I would be less concerned about allocated disabled bays.
19. I would be prepared to use a bus if it stopped outside the health centre and close to my home.
20. If you would consider using a bus, how frequently would you like it to run to the surgery during surgery hours?
21. Would you consider using a ‘dial-a-ride’ service, a minibus joint taxi service that collects a number of people from their homes and then delivers them to and from the surgery?
22. If such a ‘dial-a-ride’ service was available, I would be prepared to pay the following for such a service.
23. I would like the grass area in front of the surgery/dental practice to be converted into a car park.
24. I would like more parking spaces in the surrounding roads.
25. I would like some parking spaces in the surrounding roads to be designated for surgery use provided that car owners return within 2 hours to vacate the space.
26. I would like more facilities to lock up bikes and motorized buggies with cctv camera coverage.
27. Finally, please describe your ideal bus route, given that the 1, 5, and 12 serve some of the estate but leave other areas without a service and that no bus stops outside the health centre. (Please use street names or local landmarks to help describe your proposed route.)
If you have other comments or suggestions about grounds and parking, there is space for you put these at the end of the survey.
PART 4 - Access to GPs In the light of last year’s survey results we have started a process of change to improve access to GPs. This included:
- reserving evening and Saturday appointments for the use of those who find it difficult to attend surgery at any other time.
- making more use of our health care assistants for routine tasks [such as ECGs, blood tests, smoking cessation, blood pressure and breathing check-ups] which will make more nurse appointments available for routine checks for chronic illnesses.
- appointing a new Practice Nurse (starting in March 2013). She will see all ages, including children, for minor illnesses such as coughs, colds, earache, etc. She will be working alongside the GPs during Open Surgery.
How much do you agree with these statements?
28. Overall, I do not think that much needs to change regarding access to GPs and Practice Nurses.
29. Overall, the steps the practice is making will improve access to GPs and nurses for appropriate problems ?
30. Would you be willing to see a Minor Illness Nurse for things such as coughs, colds, earache, etc ?
31. Open Surgery appointments need to be available to patients with problems requiring attention within 24 to 48 hours. If GPs started giving patients feedback about whether attending Open Surgery for a particular condition was appropriate, do you think this would help keep Open Surgery appointments available to patients with urgent problems ?
32. It would be acceptable to me if GPs gave me feedback about the appropriateness of my attendance at open surgery and alternatives that I could have used. For example, using a pre-booked appointment for conditions that have been present for some days or seeing a practice nurse if I am well but have a long-term condition needing review?
33. Would it be acceptable to reserve a few booked appointments at the start of Open Surgery for those who work? (Open surgery would then begin, and end, slightly later.)
34. If all Open Surgery appointments are filled before 10am, would it be acceptable to arrange either a phone call from the doctor later in the day or appointment at some other time, including later that day if the problem is urgent ?
Part 5 - Repeat Prescription Service 35. Do you have medicines on repeat prescriptions?
36. The practice would prefer patients to make requests for prescriptions in writing (using the right-hand side of your last prescription), via your chemist or the internet (at http://www.theleyshealthcentre.co.uk). This will help free up the telephones in Reception for patients trying to make appointments. It will also help avoid misunderstandings or errors which can arise more easily on the phone.
The exception to this will be prescriptions for the elderly, housebound, visually-impaired and those who have problems with reading or writing. Is this proposal acceptable ?
37. I would also like a voicemail service that will allow me to leave a message requesting a repeat prescription providing that I have the proper name of my medication (e.g. as written on my prescription)?
Further thoughts and ideas on these, or other, topics? Please comment below.
Thank you for your time and help completing this questionnaire.
We will use your answers to improve the service we offer.