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West Oak Surgery Patient Satisfaction Survey February 2013

We would be grateful if you would complete this survey about your general practice. We want to provide the highest standard of care.and feedback from this survey will help us identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1. A warm welcome - As the first point of contact with the surgery, how polite and helpful do you find the receptionists, on the telephone and at the surgery?

  51%
  38%
  7%
  2%
  0%
  2%

Results chart

Q2. How effective are the receptionists/secretaries in dealing with your enquiry?

  46%
  42%
  9%
  0%
  0%
  3%

Results chart

Q3. How do you rate the overall administration of the Practice?

  50%
  37%
  9%
  0%
  0%
  4%

Results chart

Please comment on how you think we can improve on any of the above in the box below:

Q4. Which of the following methods would you prefer to use to book an appointment?

  6%
  81%
  8%
  5%

Results chart

Q5. Have you ever had a problem making an appointment when you need to be seen urgently i.e. as an emergency?

  91%
  6%
  3%

Results chart

If Yes, please give details:

Q6. How do you rate the GPs understanding of your condition / concerns?

  37%
  41%
  14%
  3%
  0%
  5%

Results chart

Q7. How do you rate the practice services provided by the Practice Nurse and Healthcare Assistant?

  42%
  44%
  7%
  0%
  0%
  7%

Results chart

If you are unhappy with either of the above 2 services, please let us know why in the box below:

Q8. Privacy - Have you ever felt that your medical information has not been kept confidential or that your privacy has not been respected?

  1%
  86%
  8%
  5%

Results chart

Q9. Equality & Diversity - We are committed to treating all patients (and staff) with respect for their diversity and human rights. Do you have any concerns about this?

  0%
  88%
  6%
  6%

Results chart

Q10. Infection Control - Do you have any real concerns where you feel we can improve on our infection control procedures?

  0%
  84%
  11%
  5%

Results chart

Please use the box below to comment on your answers to Q8, Q9 or Q10.

To ensure that we are getting the views of a good cross section of the practice demographic population, please would you complete the information below. Which of the following groups are you in?

  33%
  55%
  12%

Results chart

  3%
  5%
  10%
  12%
  13%
  19%
  19%
  10%
  9%

Results chart

What is your ethnic group?