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West Oak Surgery Patient Satisfaction Survey February 2013
We would be grateful if you would complete this survey about your general practice. We want to provide the highest standard of care.and feedback from this survey will help us identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
Q1. A warm welcome - As the first point of contact with the surgery, how polite and helpful do you find the receptionists, on the telephone and at the surgery?
Q2. How effective are the receptionists/secretaries in dealing with your enquiry?
Q3. How do you rate the overall administration of the Practice?
Please comment on how you think we can improve on any of the above in the box below:
Q4. Which of the following methods would you prefer to use to book an appointment?
Q5. Have you ever had a problem making an appointment when you need to be seen urgently i.e. as an emergency?
If Yes, please give details:
Q6. How do you rate the GPs understanding of your condition / concerns?
Q7. How do you rate the practice services provided by the Practice Nurse and Healthcare Assistant?
If you are unhappy with either of the above 2 services, please let us know why in the box below:
Q8. Privacy - Have you ever felt that your medical information has not been kept confidential or that your privacy has not been respected?
Q9. Equality & Diversity - We are committed to treating all patients (and staff) with respect for their diversity and human rights. Do you have any concerns about this?
Q10. Infection Control - Do you have any real concerns where you feel we can improve on our infection control procedures?
Please use the box below to comment on your answers to Q8, Q9 or Q10.
To ensure that we are getting the views of a good cross section of the practice demographic population, please would you complete the information below. Which of the following groups are you in?
What is your ethnic group?