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Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our services can be improved, if at all.
Please answer all of the questions and click Send when you are done.
Q1: How easy was it to get an appointment for the time you wanted?
Q2: Were you able to see the GP you wanted to see?
Q3: How easy was it to get an appointment with the GP you wanted to see?
Q4: How important is it to you that you see a specific GP when coming to this practice?
Q5: How well do you know which days of the week your GP is available?
Q6: How satisfied are you with the opening hours at the surgery ?
Q7: Would you like the surgery open at additional times?
If Yes what times would you like to see the practice open?
Q8: How easy is it to get through to someone at your GP practice on the phone?
Q9: Would you like to speak to a doctor or nurse on the phone at your GP practice for advice?
If Yes, how quickly do you think a doctor or nurse should respond to your query?
[Q11: If you need to see a GP urgently, can you normally get seen on the same day?
Q12: How important is it to you to be able to book appointments ahead of time in your practice?
Q13: How easy is it to book ahead in your practice?
Q14: How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q15: Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Thinking of times when you want to see a particular doctor:
Q16: How quickly do you usually get seen?
Q17: How do you rate this?
Thinking of times when you are willing to see any doctor:
Q18: How quickly do you usually get seen?
Q19: How do you rate this?
Q20: When last visiting your GP were you given enough time?
Q21: Would you use the practice website to seek health information or information regarding the clinics and services the practice offers?
Q22: Would you like to be able to correspond with the practice via email?
Q23: would you like to receive text messages to remind you of appointments or to advise you of health promotions such as Influenza vaccinations?
Q24: Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q25 Are you?
Q26How old are you?
Q27 Do you have a long-standing health condition?
Q28 What is your ethnic group?
Q29 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
Many thanks for your time in answering the questions on this survey.