The Health Centre & Heaton Avenue Surgery

Number of Responses: 29

Question 1. Have you visited the practice in the last six months?

Yes  100%

No  0%

Question 2. How quickly were you seen?

Same Day  24%

Next day  17%

Three days  27%

Five days  17%

More than five days  6%

Not Applicable  6%

Question 3. In the past six months how easy have you found contacting the surgery by telephone?

Very Satisfied  58%

Fairly Satisfied  20%

Satisfied  13%

Fairly Dissatisfied  3%

Very Dissatisfied  0%

Not applicable  3%

If you do have difficulty getting through on the telephone, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 4. In the past six months how easy have you found speaking to a Doctor on the telephone?

Very Satisfied  27%

Fairly Satisfied  6%

Satisfied  0%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  62%

No response  5%

If you have had difficulty speaking to a Doctor, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 5. In the past six months how easy have you found speaking to a Practice Nurse on the telephone?

Very Satisfied  27%

Fairly Satisfied  3%

Satisfied  3%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  65%

If you have had difficulty speaking to a Practice Nurse, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 6. In the past six months how easy have you found obtaining test results on the telephone?

Very Satisfied  20%

Fairly Satisfied  3%

Satisfied  6%

Fairly Dissatisfied  3%

Very Dissatisfied  3%

Not applicable  62%

If you have had difficulty obtaining test results on the phone, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 7. When you last requested to see a Doctor were you seen.

The same day  24%

Within 24 hours  13%

Within 48 hours  20%

Other  34%

NO Appointments available for my Doctor  3%

Appointment times available were not convenient  0%

Other  0%

No response  6%

How do you think we can improve on this?

Question 8. How helpful do you find the receptionists at the surgery?

Very Helpful  82%

Fairly Helpful  17%

Helpful  0%

Not very helpful  0%

How do you think we can improve on this?

Question 9. The last time you saw the Doctor how long after your appointment time did you have to wait to be seen?

Before time  3%

On time  0%

Under 5 minutes  10%

Between 5 to 10 minutes  10%

Between 10 to 15 minutes  37%

More than 15 minutes.  34%

No response  6%

How do you think we can improve on this?

Question 10. How satisfied are you with the opening hours for the surgery?

Very Satisfied  55%

Fairly Satisfied  17%

Satisfied  24%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  3%

How do you think we can improve on this?

Question 11. On your last visit with the Doctor were you given enough time to discuss your medical need?

Yes  89%

No  6%

No response  5%

Question 12. Please answer the following questions based on your last visit to the Doctor.

Question A. Did the Doctor ask about your symptons?

Yes  93%

No  3%

No response  4%

Question B. Did the Doctor listen to what you had to say?

Yes  96%

No  3%

Question C. Did the Doctor involve you in the decision about your care?

Yes  93%

No  6%

Question D. Did the Doctor explain tests and treaments, and check your understanding of them?

Yes  89%

No  10%

Question E. Do you think the Doctor was taking your problems seriously?

Yes  96%

No  3%

Question F. Did you have confidence and trust in the Doctor you saw?

Yes  96%

No  3%

If you have answered No to any of these questions please give details below.

Question 13. The last time you saw a Practice Nurse at the surgery, how good did you find the practice nurse at the following?

Question A. Were you given enough time to discuss your medical need?

Yes  96%

No  0%

No response  4%

Question B. Did the Prctice Nurse listen to what you had to say?

Yes  96%

No  0%

No response  4%

Question C. Did the Practice Nurse explain tests, treaments and check your understanding of them?

Yes  96%

No  0%

No response  4%

Question D. Do you think the Practice Nurse was taking your problems seriously?

Yes  86%

No  0%

No response  14%

Question E. Did you have confidence and trust in the Practice Nurse you saw?

Yes  96%

No  0%

No response  4%

If you have answered No to any of these questions please give details below.

Question 14. In general, how satisfied are you with the care you get at the surgery?

Very Satisfied  58%

Fairly Satisfied  24%

Satisfied  13%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  3%

Question 15. How would you describe the overall cleaniness of the surgery premises?

Very Satisfied  62%

Fairly Satisfied  24%

Satisfied  13%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  0%

Please comment

Question 16. If you use your own transport to travel to the surgery how easy is it to park?

Very Satisfied  34%

Fairly Satisfied  17%

Satisfied  17%

Fairly Dissatisfied  17%

Very Dissatisfied  3%

Not applicable  6%

No response  6%

Please comment

Question 17. Please answer the following questions about yourself.

Gender

Male  34%

Female  65%

Other  0%

Age

Under 18 years  0%

18 -24 years  3%

25 -34 Years  10%

35 - 44 years  20%

45 - 54 years  6%

55 - 64 years  37%

65 - 74 years  13%

75 - 84 years  3%

85 years and over  0%

No response  8%

White

English  86%

Welsh  0%

Scottish  3%

Northern Irish  0%

British  10%

Mixed/multiple ethnic Group;

White and Black Caribbean  0%

White and Black Affrican  0%

White and Asian  0%

Any other mixed background  3%

No response  97%

Asian or Asian British

Black/African/Caribbean/BlackBritish

Which of these best describes what you are doing at present? If more than one of these applies to you please tick the main one only.

Full Time Employment (30 Hours or more per week)  37%

Part-time Work (under 30 Hrs per week)  10%

Full Time Education (school,college,university)  0%

Unemployed  0%

Permantly sick or disabled  6%

Fully Retired from work  20%

Full time Carer  10%

Looking after the home  6%

Other  6%

Thank you for completing this survey your comments are very important to us. Please use the space below for any comments or suggestions on how we can improve your experience at the surgery.