Little Venice Medical Centre

Number of Responses: 82

Q1. What is your level of satisfaction with the practice's opening hours?

No experience  1%

poor  0%

fair  4%

good  26%

very good  35%

excellent  31%

Q2. Ease of contacting the practice on the telephone.

No experience  6%

poor  0%

fair  7%

good  31%

very good  29%

excellent  24%

No response  3%

Q3. Satisfaction with the day and time arranged for your appointment.

No experience  0%

poor  2%

fair  6%

good  36%

very good  29%

excellent.  24%

No response  3%

Q4. Chances of seeing a doctor/nurse within 48 hours

No experience  4%

poor  1%

fair  3%

good  31%

very good  31%

excellent  25%

No response  5%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

No experience  4%

poor  1%

fair  7%

good  36%

very good  32%

excellent  17%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

No experience  35%

poor  0%

fair  2%

good  17%

very good  26%

excellent  14%

No response  6%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

No experience  0%

poor  1%

fair  2%

good  43%

very good  30%

excellent  20%

No response  4%

Q8. Length of time waiting in the practice.

No experience  0%

poor  4%

fair  17%

good  40%

very good  24%

excellent  13%

Q9. The manner in which you were treated by the reception staff.

No experience  0%

poor  0%

fair  4%

good  23%

very good  32%

excellent  37%

No response  4%

Q10. Respect shown for your privacy and confidentiality.

No experience  0%

poor  0%

fair  2%

good  20%

very good  37%

excellent  37%

No response  4%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

No experience  9%

poor  0%

fair  4%

good  20%

very good  29%

excellent  31%

No response  7%

Q12. Prescription ready on time.

No experience  17%

poor  1%

fair  4%

good  12%

very good  26%

excellent  31%

No response  9%

Q13. . Were you told when to contact us for your test results?

No experience  25%

poor  2%

fair  1%

good  17%

very good  23%

excellent  28%

No response  4%

Q14. . How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

No experience  30%

poor  1%

fair  2%

good  12%

very good  28%

excellent  24%

No response  3%

Q15. How satisfied are you with how well your doctor listens?

No experience  0%

poor  0%

fair  4%

good  28%

very good  29%

excellent  35%

No response  4%

Q16.How satisfied are you with how well the doctor puts you at ease?

No experience  0%

poor  0%

fair  6%

good  19%

very good  36%

excellent  37%

Q17. How satisfied are you with with how much the doctor involves you ?

No experience  0%

poor  0%

fair  6%

good  26%

very good  35%

excellent  31%

Q18. How satisfied are you with the time the doctor spends with you ?

No experience  0%

poor  0%

fair  6%

good  23%

very good  25%

excellent  36%

No response  10%

Q19. How satisfied are you with the the doctors caring and concern ?

No experience  0%

poor  0%

fair  4%

good  23%

very good  35%

excellent  36%

Please use this space to give any other comments.

Please take the time to fill in the following:

Q1. Are you:

Male  32%

Female  59%

No response  9%

Q2. Are you:

under16  2%

17 to 24  4%

25 to 34  18%

35 to 44  14%

45 to 54  21%

55 to 64  14%

65 to 74  13%

75 to 84  8%

over 84  1%

Q3. How would you describe your ethnicity -

Bangladeshi(Asian or Asian British)  9%

Black African(Black or Black British)  3%

Black Caribbean(Black or Black British)  2%

Chinese  1%

East African Asian(Asian or Asian British)  3%

Eastern European(White/ White British)  3%

English(White or White British)  12%

Filipino  1%

I do not wish to answer  10%

Indian(Asian or Asian British)  4%

Iranian  7%

Irish(White or White British)  7%

Japanese  2%

Kurdish  0%

Middle Eastern(Arab or Arab British)  7%

Mixed Asian  1%

Mixed Black  1%

Mixed White  2%

North African(Arab or Arab British)  1%

Pakistani(Asian or Asian British)  1%

Scottish(white or white British)  2%

Sri Lankan(Asian or Asian British)  0%

Tamil(Asian or Asian British)  0%

Vietnamese  0%

White or White British  9%

No response  12%

Q4. Are you

Employed  37%

Unemployed  12%

Retired  14%

other  15%

No response  22%

Q5. Do you suffer from any of the following

Physical Disability  4%

Sensory Disability  0%

Mental Health condition  7%

Learning disability  0%

Cognitive Impairment  0%

Long standing illness/health condition  25%

Other  9%

No response  55%