203

Patient Re-survey 2012/13

How long have you been a patient at this practice?

  2%
  18%
  12%
  65%
  3%

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To which age group do you belong?

  12%
  33%
  32%
  22%

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Approximately how many times have you been to see the doctor in the last 6 months?

  7%
  35%
  36%
  13%
  6%

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Are you aware of the practice's opening hours?

  82%
  14%
  4%

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Are you aware that you can book routine appointments up to 8 weeks in advance for a Doctor?

  55%
  42%
  3%

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Are you aware that in a case of medical urgency you will be seen on the same day?

  72%
  24%
  4%

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Do you know what services we offer via the website?

  29%
  68%
  3%

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Did you complete the previous practice survey in April 2012?

  24%
  70%
  6%

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In the last 3 months do you feel that promotion of the Practice's website and the services it offers, has improved?

  42%
  29%
  29%

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In the last 3 months do you feel that getting to see a GP on the same day or within the next two weeks for a routine appointment, has improved?

  61%
  23%
  16%

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In the last 3 months do you feel that the friendliness and helpfulness of the staff has improved?

  78%
  8%
  14%

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In the last 3 months do you feel that getting through on the telephone to book an appointment, has improved?

  71%
  16%
  13%

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Please provide any comments regarding your experiences with the practice

When you last visited the Practice, were you satisfied with the overall cleanliness of the waiting room?

  96%
  0%
  4%

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When you last visited the Practice, were you satisfied with the overall cleanliness of the consulting/treatment room?

  95%
  0%
  5%

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When you last visited the Practice, were you satisfied with the overall cleanliness of the patient toilets?

  69%
  4%
  18%
  9%

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When you last visited the Practice, did you feel that you had confidence and trust in the GP you saw?

  90%
  2%
  8%

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When you last visited the Practice, did you feel that you had confidence and trust in the nursing staff?

  89%
  1%
  10%

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In any circumstance where there was potential for embarrassment or for you to feel "ill at ease", were you treated respectfully?

  61%
  20%
  19%

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Please provide any comments regarding your experiences where there was potential for embarrassment or to feel "ill at ease"

When you were last examined intimately at a consultation, were you offered or made aware that you could have a chaperone present?

  35%
  36%
  29%

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Are you informed about the use of your personal information and confident your questions would be answered?

  63%
  22%
  15%

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In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by the Practice?

  66%
  25%
  9%

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In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by Pharmacists?

  70%
  17%
  13%

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In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by Dentists?

  57%
  30%
  13%

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