203
Patient Re-survey 2012/13
How long have you been a patient at this practice?
To which age group do you belong?
Approximately how many times have you been to see the doctor in the last 6 months?
Are you aware of the practice's opening hours?
Are you aware that you can book routine appointments up to 8 weeks in advance for a Doctor?
Are you aware that in a case of medical urgency you will be seen on the same day?
Do you know what services we offer via the website?
Did you complete the previous practice survey in April 2012?
In the last 3 months do you feel that promotion of the Practice's website and the services it offers, has improved?
In the last 3 months do you feel that getting to see a GP on the same day or within the next two weeks for a routine appointment, has improved?
In the last 3 months do you feel that the friendliness and helpfulness of the staff has improved?
In the last 3 months do you feel that getting through on the telephone to book an appointment, has improved?
Please provide any comments regarding your experiences with the practice
When you last visited the Practice, were you satisfied with the overall cleanliness of the waiting room?
When you last visited the Practice, were you satisfied with the overall cleanliness of the consulting/treatment room?
When you last visited the Practice, were you satisfied with the overall cleanliness of the patient toilets?
When you last visited the Practice, did you feel that you had confidence and trust in the GP you saw?
When you last visited the Practice, did you feel that you had confidence and trust in the nursing staff?
In any circumstance where there was potential for embarrassment or for you to feel "ill at ease", were you treated respectfully?
Please provide any comments regarding your experiences where there was potential for embarrassment or to feel "ill at ease"
When you were last examined intimately at a consultation, were you offered or made aware that you could have a chaperone present?
Are you informed about the use of your personal information and confident your questions would be answered?
In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by the Practice?
In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by Pharmacists?
In Bolton over 50% of patients attending Accident & Emergency could have been treated elsewhere. Are you aware of the services offer by Dentists?