Boultham Park Medical Practice

Number of Responses: 197

Dear Patient

Thank you for taking part in this short survey. It is not necessary for you to have completed the survey earlier this year but your responses will help us to measure what progress we have made over the year. Please answer all the questions:

Q1. Taking everything into account, how would you rate the service we provide overall, on a scale of 1-10 where 1 is Very Bad and 10 is Excellent

1  0%

2  0%

3  0%

4  0%

5  1%

6  1%

7  6%

8  19%

9  25%

10  43%

No response  5%

Q2 What do you believe is the single most positive aspect of our service?

Q3 What do you believe is the single most negative issue affecting our service?

Q4 Do you believe our overall service is better or worse than 6 months ago?

Better  46%

About the same  47%

Worse  1%

No contact in last 6 months  3%

No response  3%

Q5 Were you aware that you are able to book an appointment with your GP more than 48 hours in advance?

Yes  55%

No  40%

No response  5%

Q6 How satisfied are you with being able to book an appointment more than 48 hours in advance with your GP?

Not very satisfied  15%

Satisfied  31%

Very satisfied  42%

No response  12%

Q7 How satisfied are you with getting through to the practice on the telephone where 1 is Not At All Happy and 10 is Very Happy

1  3%

2  4%

3  4%

4  4%

5  6%

6  4%

7  7%

8  12%

9  31%

10  19%

No response  6%

Q8 Whilst both are important, which do you rate higher?

Getting to see your regular GP  62%

Choice of appointment time  35%

No response  3%

Q9 Are you aware that GP appointments are offered outside of normal opening hours at Boultham Park?

Yes and I have used this service  21%

No, I was not aware  28%

Yes, but I have not required this service  48%

No response  3%

Q10 Think about the last time you tried to see a GP fairly quickly. Were you able to see a GP on the same day or within 2 weekdays?

Yes  89%

No  8%

No response  3%

Q11 On a scale of 1-10, how would you rate the service offered by our reception team where 1 is Very Bad and 10 is Excellent?

1  0%

2  0%

3  1%

4  1%

5  1%

6  2%

7  1%

8  13%

9  26%

10  50%

No response  5%

Q12 GP practices sometimes refer patients on to other health specialists or other health and social care providers. Has this happened to you?

Yes, and the referral process worked well  53%

No, this has not been necessary  37%

Yes, but there were problems with the referral process  7%

No response  3%

Q13 Are you interested in learning more about our Patient Participation Group? If yes, CLICK HERE

Q14 How long after your appointment time do you normally have to wait to be seen?

I am normally seen on time  25%

Between 5 minutes to 15 minutes  57%

15 minutes to 30 minutes  13%

More than 30 minutes  1%

No response  4%

Q15 Are you aware that the practice offers a reminder 24 hours before your appointment by text message to your mobile phone?

Yes, I use this  22%

No  36%

Yes, but not required  39%

No response  3%

(Note: If you would like this service CLICK HERE or ask at reception)

Q16 How often do you access the practice website?

Often  22%

Occasionally  32%

Never  43%

No response  3%

Q17 What do you use our website for?

Q18 How clean is our practice?

Very clean  85%

Fairly clean  9%

Not particularly clean  0%

Not clean at all  0%

No response  6%

Q19 Are there any further comments and suggestions you have? Please note in the space below

Thank you for completing our patient survey, we will contact you will the results!