Central Park Surgery

Number of Responses: 54

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  14%

Next Working Day  3%

Within 3 Working Days  25%

Within 5Working Days  20%

More than 5 working days  35%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  70%

Times offered didn't suit  5%

Appointment was with a doctor who I didn't want to see  9%

A nurse was free but I wanted to see a doctor  1%

Another reason  1%

Can't remember  3%

No response  11%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  1%

Very Easy  11%

Fairly Easy  31%

Not very Easy  25%

Not at all Easy  29%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  46%

Very Easy  7%

Fairly Easy  18%

Not very Easy  18%

Not at all Easy  0%

Don't know  9%

c) Speaking to a nurse on the phone

Haven't tried  64%

Very Easy  0%

Fairly Easy  3%

Not very Easy  7%

Not at all Easy  9%

Don't know  14%

d) Obtaining test results by phone

Haven't tried  61%

Very Easy  1%

Fairly Easy  5%

Not very Easy  12%

Not at all Easy  9%

Don't know  7%

No response  5%

Q4. How helpful do you find the receptionists at the Surgery?

Very  57%

Fairly  31%

Not very  11%

Not at all  0%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  0%

I am normally seen on time  9%

Less than 5 minutes  7%

5 to 15 minutes  40%

15-30 minutes  33%

More than 30 minutes  7%

Can't remember  0%

No response  4%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  38%

Fairly  37%

Neither satisfied nor dissatisfied  16%

Quite dissatisfied  1%

Very dissatisfied  3%

Don't know opening hours  1%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  9%

No  68%

Sometimes  1%

Don't know  20%

At Lunchtime?

Yes  5%

No  64%

Sometimes  3%

Don't know  22%

No response  6%

After 6.30pm?

Yes  25%

No  31%

Sometimes  16%

Don't know  22%

No response  6%

On Saturdays?

Yes  11%

No  55%

Sometimes  9%

Don't know  20%

No response  5%

On Sundays?

Yes  0%

No  83%

Sometimes  1%

Don't know  11%

No response  5%

Q8. Would you like the Surgery open at additional times?

Yes  66%

No  31%

No response  3%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  53%

Good  38%

Neither good nor poor  1%

Poor  1%

Very poor  3%

Doesn't apply  0%

b) Asking about your symptoms

Very good  53%

Good  35%

Neither good nor poor  7%

Poor  0%

Very poor  3%

Doesn't apply  0%

c) Listening

Very good  55%

Good  29%

Neither good nor poor  3%

Poor  3%

Very Poor  3%

Doesn't apply  0%

No response  7%

d) Explaining tests and treatments

Very good  51%

Good  33%

Neither good nor poor  5%

Poor  5%

Very Poor  1%

Doesn't apply  1%

e) Involving you in decisions about your care

Very good  40%

Good  33%

Neither good nor poor  11%

Poor  5%

Very Poor  3%

Doesn't apply  5%

f) Treating you with care and concern

Very good  53%

Good  29%

Neither good nor poor  9%

Poor  3%

Very Poor  3%

Doesn't apply  0%

g) Taking your problems seriously

Very good  44%

Good  38%

Neither good nor poor  9%

Poor  3%

Very Poor  3%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  68%

Yes, to some extent  24%

No, not at all  7%

Don't know/can't say  0%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  20%

Very  31%

Fairly  38%

Not very  7%

Not at all  1%

Don't know  0%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  59%

Good  25%

Neither good nor poor  3%

Poor  3%

Very Poor  0%

Doesn't apply  7%

b) Asking about your symptoms

Very good  48%

Good  24%

Neither good nor poor  5%

Poor  1%

Very Poor  0%

Doesn't apply  20%

c) Listening

Very good  50%

Good  29%

Neither good nor poor  3%

Poor  1%

Very Poor  1%

Doesn't apply  11%

No response  5%

d) Explaining tests and treatments

Very good  48%

Good  25%

Neither good nor poor  5%

Poor  1%

Very Poor  0%

Doesn't apply  14%

No response  7%

e) Involving you in decisions about your care

Very good  48%

Good  16%

Neither good nor poor  5%

Poor  3%

Very Poor  0%

Doesn't apply  24%

No response  4%

f) Treating you with care and concern

Very good  51%

Good  29%

Neither good nor poor  3%

Poor  1%

Very Poor  1%

Doesn't apply  9%

No response  6%

g) Taking your problems seriously

Very good  46%

Good  31%

Neither good nor poor  3%

Poor  1%

Very Poor  0%

Doesn't apply  14%

No response  5%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  53%

Fairly  33%

Neither satisfied nor dissatisfied  3%

Quite dissatisfied  7%

Very dissatisfied  1%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  9%

Fairly easy  22%

Not very easy  22%

Not at all easy  18%

Not applicable  27%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  53%

Fairly clean  46%

Not very clean  0%

Not at all clean  0%

Don't know  0%

Some Questions about you:

Q16. Are you male of female?

Male  37%

Female  62%

Q17. How old are you?

Under 18  0%

18-24  1%

25-34  9%

35-44  11%

45-54  16%

55-64  18%

65-74  18%

75-84  22%

85 and over  1%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  16%

Part-time paid work (under 30 hrs per week)  7%

Full-time education (school, college, university)  0%

Unemployed  7%

Permanently sick or disabled  20%

Fully retired from work  31%

Looking after the home  7%

Doing something else  9%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  94%

Irish  1%

Gypsy or Irish Traveller  0%

Any other white background  0%

No response  5%

B. Mixed/multiple ethnic group

White and Black Caribbean  1%

White and Black African  1%

White and Asian  0%

Any other mixed background  0%

No response  98%

C. Asian or Asian British

D. Black/African/Caribbean/Black British

Caribbean  0%

African  1%

Any other Black / African / Caribbean background  0%

No response  99%

Please use the space below for any comments or suggestions on how we can improve even further: