Ingrebourne Medical Centre

Number of Responses: 21

Q1. How would you like to be updated on improvements/changes to the surgery?

Q2. In the past 6 months how easy have you found the following?

Getting through on the phone

haven't tried  9%

very easy  23%

fairly easy  38%

not very easy  28%

don't know  0%

Speaking to a doctor on the phone

haven't tried  61%

very easy  4%

fairly easy  9%

not very easy  9%

don't know  4%

No response  13%

Speaking to a nurse on the phone

haven't tried  38%

very easy  14%

fairly easy  28%

not very easy  4%

don't know  4%

No response  12%

Obtaining test result by phone

haven't tried  57%

very easy  14%

fairly easy  9%

not very easy  9%

don't know  0%

No response  11%

Q3. Think about the last time you tried to see a doctor fairly quickly were you able to see a doctor on the same day or in the next two week days?

yes  80%

no  14%

can't remember  4%

Q4. If you weren't able to be seen during the next two weekdays, why was that?

Q5. How helpful do you find the receptionist?

very  61%

fairly  38%

not very  0%

not at all  0%

Q6. How long after your appointment time do you normally wait to be seen?

I don't normally have appts at a specific time  4%

I am normally seen on time  19%

less than 5 minutes  0%

5 to 15 minutes  52%

15-30 minutes  23%

more than 30 minutes  0%

can't remember  0%

Q7. How satisfied are you with the opening hours of the surgery?

very  23%

fairly  61%

neither satisfied nor satisfied  9%

quite dissatisfied  0%

very dissatisfied  0%

don't know opening hours  0%

No response  7%

Q8. Would you like the surgery open at additional times?

yes  57%

no  33%

No response  10%

[text]if so please comment

Q9. The last time you saw a GP at the surgery how helpful was the doctor at each of the following:

giving you enough time

very good  61%

good  14%

neither good nor poor  14%

poor  0%

very poor  0%

does not apply  4%

No response  7%

asking about your symptoms

very good  52%

good  28%

neither good nor poor  14%

poor  0%

very poor  0%

does not apply  0%

No response  6%

listening

very good  57%

good  33%

neither good nor poor  4%

poor  0%

very poor  0%

does not apply  0%

No response  6%

explaining test and treatments

very good  38%

good  38%

neither good nor poor  9%

poor  0%

very poor  0%

does not apply  9%

No response  6%

involving you in decisions about your care

very good  38%

good  38%

neither good nor poor  4%

poor  0%

very poor  0%

does not apply  14%

No response  6%

treating you with care and concern

very good  47%

good  33%

neither good nor poor  9%

poor  0%

very poor  0%

does not apply  4%

No response  7%

taking your problems seriously

ery good  47%

good  33%

neither good nor poor  0%

poor  0%

very poor  4%

does not apply  9%

No response  7%

Q10. Did you have confidence and trust in the doctor you saw?

yes definitely  71%

yes to some extent  28%

no not at all  0%

don't know  0%

Q11. How easy is it for you to get an appointment with a practice nurse?

haven't tried  19%

very  33%

fairly  47%

not very  0%

not at all  0%

don't know  0%

Q12. Last time you saw a practice nurse at the surgery how did you find the following:

giving you enough time

very good  71%

good  14%

neither good nor poor  9%

poor  0%

very poor  0%

doesn't apply  4%

asking about your symptoms

very good  76%

good  19%

neither good nor poor  0%

poor  0%

very poor  0%

doesn't apply  4%

listening

very good  71%

good  23%

neither good nor poor  0%

poor  0%

very poor  0%

does not apply  4%

explaining test and treatments

very good  76%

good  19%

neither good nor poor  0%

poor  0%

very poor  0%

does not apply  4%

involving you in decisions about your care

very good  61%

good  23%

neither good nor poor  0%

poor  0%

very poor  0%

does not apply  9%

No response  7%

treating you with care and concern

very good  66%

good  19%

neither good nor poor  0%

poor  0%

very poor  0%

does not apply  9%

No response  6%

taking your problems seriously

very good  61%

good  28%

neither good nor poor  0%

poor  0%

very poor  0%

does not apply  4%

No response  7%

Q13. In general how satisfied are in with the care you get at the surgery?

very  66%

fairly  23%

neither satisfied nor satisfied  4%

quite dissatisfied  0%

very dissatisfied  0%

No response  7%

Q14. How would you describe the overall cleanliness of the surgery?

very clean  47%

fairly clean  42%

not very clean  4%

not at all clean  0%

No response  7%

Some questions about you

Q15. Are you Male or Female?

male  33%

female  61%

No response  6%

Q16. How old are you?

under 18  0%

18-24  4%

25-34  4%

35-44  14%

45-54  23%

55-64  19%

65-74  9%

75-84  19%

85 and over  0%

No response  8%

Q17. Ethnicity

White-British  61%

White-Irish  0%

White-Other  19%

White & Black Caribbean  0%

White & Black African  0%

White & Asian  0%

Any other mixed background  0%

Indian  0%

Pakistani  4%

Bangladeshi  0%

Any other Asian background  0%

Caribbean  0%

African  4%

Any other Black background  0%

Chinese  0%

Any other ethnic group  0%

No response  12%

Q18. Which of these best describes what you are doing at present?

Full-time paid work 30 hours or more  19%

Part-time  9%

Full-time education  4%

Unemployed  0%

Permanently sick or disabled  4%

Retired  42%

Looking after home  4%

Something else  4%

No response  14%

Q19. Please use the space below for any comments or suggestions on how we can improve even further?