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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  92%
  6%
  0%
  0%
  0%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  45%
  48%
  3%
  0%
  0%
  2%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  27%
  36%
  0%
  0%
  2%
  33%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  79%
  1%
  18%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  87%
  11%
  2%

Q6 How easy is it to book ahead in your practice?

  59%
  36%
  1%
  0%
  0%
  0%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  65%
  86%
  10%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  70%
  85%
  31%
  0%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  18%
  33%
  30%
  13%
  4%

Q10 How do you rate this?

  27%
  27%
  14%
  15%
  5%
  0%
  8%
  4%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

  73%
  15%
  0%
  9%
  1%

Q12 How do you rate this?

  53%
  27%
  10%
  2%
  0%
  0%
  6%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

  27%
  53%
  14%
  1%
  2%
  0%

Q14 How do you rate this?

  39%
  36%
  14%
  8%
  0%
  0%
  0%

About opening times

Q15 Is your GP practice currently open at times that are convenient to you?

  88%
  10%
  0%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  7%
  2%
  7%
  9%
  3%
  4%

About seeing the doctor of your choice

Q17 Is there a particular GP you usually prefer to see or speak to?

  81%
  16%
  0%
  3%

Q18 How often do you see or speak to the GP you prefer?

  45%
  22%
  14%
  0%
  0%
  19%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)

Q19 Giving you enough time

  73%
  18%
  0%
  0%
  0%
  0%
  9%

Q20 Listening to you

  75%
  12%
  0%
  0%
  0%
  0%
  13%

Q21 Explaining tests and treatments

  70%
  16%
  4%
  0%
  0%
  1%
  9%

Q22 Involving you in decisions about your care

  66%
  18%
  4%
  0%
  0%
  3%
  9%

Q23 Treating you with care and concern

  74%
  16%
  1%
  0%
  0%
  0%
  9%

Q24 Did you have confidence and trust in the GP you saw or spoke to?

  81%
  10%
  0%
  0%
  9%

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)

Q25 Giving you enough time

  64%
  15%
  0%
  0%
  0%
  3%
  18%

Q26 Listening to you

  63%
  16%
  0%
  0%
  0%
  4%
  17%

Q27 Explaining tests and treatments

  59%
  15%
  2%
  0%
  0%
  6%
  18%

Q28 Involving you in decisions about your care

  50%
  13%
  2%
  0%
  0%
  15%
  20%

Q29 Treating you with care and concern

  62%
  15%
  1%
  0%
  0%
  3%
  19%

Q30 Did you have confidence and trust in the nurse you saw or spoke to?

  71%
  7%
  0%
  2%
  20%

If you know the name of the nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q31 Understand your health problems?

  77%
  18%
  4%
  0%
  0%

Q32 Cope with your health problems

  72%
  21%
  5%
  0%
  0%
  2%

Q33 Keep yourself healthy

  59%
  31%
  7%
  0%
  0%
  3%

About our Dispensers and our Dispensary

Q34 How helpful do you find the dispensers at your GP practice?

  50%
  6%
  0%
  0%
  25%
  19%

Q35 How easy is it to get through to the Dispensary on the phone?

  18%
  9%
  0%
  0%
  5%
  45%
  23%

Q36 How easy is it to order medication from the Dispensary?

  46%
  9%
  0%
  0%
  5%
  18%
  22%

Q37 If you have a medication related query are the Dispensers able to help?

  29%
  0%
  49%
  22%

Q38 Which of the following methods do you prefer to use to order repeat medications from the Dispensary? Please tick all boxes that apply.

  53%
  18%
  14%
  19%

If you have any further feedback for the dispensary, please write it here:

About our Patient Reference Group - ALBRAM

Q39 Are you aware of our Practice Patient Group ALBRAM?

  82%
  14%

Q40 Are you aware that ALBRAM offer a volunteer car service to transport patients not eligible for hospital transport to medical appointments?

  81%
  17%

Q41 Have you used the ALBRAM Volunteer drivers service?

  4%
  93%

Q42 If you needed transport would you know how to contact ALBRAM for this service?

  43%
  30%
  23%

Q43 If ALBRAM were to organise health education evenings is this something you would be interested in attending?

  9%
  33%
  33%
  2%
  20%
  3%

If you have any suggestions for subject matter, please write them here:

Accessing Services when your Surgery is closed.

Q44 Every attendance at A&E costs the British taxpayer between £54 and £235 per visit. In many instances a patient could have been seen by the out of Hours GP Service as an alternative. Are you familiar with how to access non emergency care when the Surgery is closed?

  74%
  18%
  4%
  4%

Q45 Which service would you most likely contact for non emergency care when the Surgery is closed?

  46%
  45%
  5%
  0%
  4%

Your overall experience of your GP surgery?

Q46 Overall, how would you describe your experience of your GP Surgery?

  69%
  27%
  0%
  1%
  0%
  0%
  3%

Q47 Would you recommend your GP surgery to someone who has just moved to your local area?

  91%
  6%
  0%
  0%
  0%
  3%

It will help us to understand your answers if you could tell us a little about yourself

Q48 Are you?

  47%
  52%

Q49 How old are you?

  0%
  3%
  32%
  42%
  21%

Q50 Do you have a long-standing health condition?

  79%
  16%
  4%

Q51 What is your ethnic group?

  98%
  0%
  0%
  0%
  0%
  0%
  2%

Q52 Which of the following best describes you?

  21%
  0%
  0%
  1%
  2%
  73%
  0%

Finally, please add any other comments you would like to make about your GP practice and/or the services we offer:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester