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CLAVERLEY MEDICAL PRACTICE PATIENT SURVEY 2012/13
TELL US ABOUT ACCESS TO THE PRACTICE
Are you satisfied with the practice's opening hours?
Is it easy to contact the practice on the telephone?
Is it easy to speak to a nurse or doctor in the practice?
If you wanted to see a doctor urgently i.e same day or next working day, were you able to get an appointment?
If you were not offered an appointment within 2 working days with a doctor what was the reason ( Please comment)
Is it easy to book an appointment in advance with a docotor, i.e more than 2 days ahead?
Is it easy to book an appointment with a doctor of your choice?
TELL US ABOUT YOUR CONSULTATION EXPERIENCE WITH A GP.
The doctors ability to listen to me was:
The doctor's explanation to me was:
The opportunity to express my concerns or fears was
My confidence in a doctor is:
My overall satisfaction with today's visit to the doctor:
TELL US ABOUT YOUR CONSULTATION EXPERIENCE WITH A PRACTICE NURSE.
The nurse's ability to listen to me was:
The nurse's explanation to me was:
The opportunity to express my concerns or fears was:
My confidence in the nurse is:
My overall satisfaction with today's visit to the nurse
RECEPTION AND STAFFThe manner in which I was treated by the receptionist
Respect shown for your privacy and confidentiality when attending the practice is
GENERALLY
How well do you feel the practice team is at promoting healthier living and providing information with regard to alcohol,diet,excercise,smoking advice etc.
Information provided by the practice about its services such as repeat prescriptions,private charges,test results, appointments etc is
Opportunity for making complaints or compliments to the practice is
The dispensing service provided by the practice is
My overall satisfaction with the practice is
PLEASE LEAVE YOUR COMMENTS ON HOW YOU FEEL THE PRACTICE COULD IMPROVE ITS SERVICES
ANY OTHER GENERAL COMMENTS