Priory Gate Practice Patient Survey (copy)

Number of Responses: 107

Appointments

Q1. When did you last see a Doctor at the GP Surgery?

In the past 3 months 58%

Between 3 and 6 months 23%

More than 6 months ago 17%

I have never been seen at my present GP or Health Centre 0%

Q2. If you haven't seen a doctor in the past 6 months, why is that? Please tick all that apply

I haven't needed to see a doctor 21%

I couldn't be seen at a convenient time 0%

I couldn't get to my appointment easily 1%

I didn't like or trust the doctors 0%

Another reason 1%

Q3. How do you normally book your appointments to see a doctor or nurse at the surgery. Please tick all that apply.

In person 20%

By phone 91%

By fax 0%

Q4. Which of the following methods would you prefer to use to book an appointment at the Surgery

In person 14%

By Phone 60%

Online 46%

No preference 11%

Q5. How easy is it for you to get an appointment with a doctor or practice nurse at the surgery

Haven't tried 1%

Very 10%

Fairly 46%

Not very 26%

Not at all 14%

Don't know 0%

Q6. Would you like to be reminded about your appointment? How?

By text 65%

personal call 12%

Other 7%

TELEPHONE ACCESS

Q7. In the past 6 months how easy have you found the following? Please put a tick in one box for each row

Getting through on the phone

Haven't tried 5%

Very easy 11%

Fairly easy 31%

Not very easy 28%

Not at all easy 23%

Don't know 0%

Obtaining test results by phone

Haven't tried 50%

Very easy 13%

Fairly easy 17%

Not very easy 8%

Not at all easy 2%

Don't know 6%

No response 4%

BOOKING AHEAD

Q8. In the past 6 months, have you tried to book ahead for an appointment with a DR? By 'booking ahead' we mean booking an appointment more than two weekdays in advance?

Yes 56%

No 31%

Can't remember 6%

No response 7%

Q9. Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance?

Yes 36%

No 41%

Can't remember 12%

No response 11%

OVERALL SATISFACTION

Q10.The next questions are about the things which may or may not happen when you contact the surgery or see a GP. When answering, please think about the GP you see most often. For each question, please put a tick in the box which shows how often it happens. please answer all questions by ticking one box on each line

Does your GP take your opinions seriously?

All the time 60%

Most of the time 20%

Some of the time 6%

Never or hardly ever 0%

Can't say 8%

No response 6%

Does your GP listen to you no matter how busy they are?

All the time 58%

Most of the time 27%

Some of the time 8%

Never or hardly ever 0%

Can't say 3%

No response 4%

Does your GP know what treatment is best for you?

All the time 55%

Most of the time 33%

Some of the time 5%

Never or hardly ever 0%

Can't say 2%

No response 5%

Does your GP treat you with courtesy and respect?

All the time 78%

Most of the time 15%

Some of the time 2%

Never or hardly ever 0%

Can't say 0%

No response 5%

Are the Receptionists as helpful as you think they should be?

All the time 32%

Most of the time 36%

Some of the time 20%

Never or hardly ever 6%

Can't say 0%

No response 6%

Does your Gp make the right diagnosis (in your opinion)?

All the time 42%

Most of the time 41%

Some of the time 5%

Never or hardly ever 0%

Can't say 5%

No response 7%

Does your GP treat you as you would wish when giving you a physical examination?

All the time 81%

Most of the time 10%

Some of the time 1%

Never or hardly ever 0%

Can't say 4%

No response 4%

Q11. In general, how satisfied are you with the care you get at the Surgery?

Very 57%

Fairly 29%

Neither satisfied nor dissatisfied 7%

Quite dissatisfied 3%

Very dissatisfied 0%

No response 4%

Q12. Would you recommend the surgery to your friends and family

Yes 68%

Might 13%

Not sure 6%

Probably not 7%

Definately not 1%

Don't know 1%

No response 4%

FINALLY - INFORMATION ABOUT YOU

Q13.Are you

Male 40%

Female 58%

No response 2%

Q14.How old are you?

Under18 1%

18-24 9%

25-34 12%

35-44 13%

45-54 21%

55-64 19%

65-74 18%

75-84 2%

85 and over 0%

Q15. Which of these best describes what you are doing at present? If more than one of these applies to you,tick the main one only

Full time paid work(30 hours or more per week) 41%

Part-time paid work (Under 30 hrs per week 13%

Full-time education (school,college,university) 4%

Unemployed 2%

permanently sick or disabled 10%

Fully retired from work 21%

Looking after the home 2%

Doing something else 1%

No response 6%

Q16. If you need to see a doctor at your GP surgery or health centre during you typical working hours, can you take time away from work to do this?

Yes 59%

No 13%

No response 28%

Q17. In general, would you say that your health is...

Excellent 9%

Very good 20%

Good 37%

Fair 21%

Poor 9%

No response 4%

Q18. Do you have any of the following conditions? Please include problems due to old age. Please tick all the boxes that apply to you.

Deafness or severe hearing impairment 8%

Blindness or severe visual impairment 1%

A condition that sustantially limits one or more basic physical activities, such as walking, climbing stairs, lifting or carrying 20%

A learning difficulty 1%

A long standing psychological or emotional condition 4%

Other, including any long standing- illness 28%

I do not have a long-standing condition 39%

Q19. Are you a parent or a legal guardian of any children aged under 16 years

Yes 21%

No 76%

No response 3%

Q20. Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?

Yes 14%

No 82%

No response 4%

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Q21. What is your ethnic group? (Choose one section from A to E below, then select the appropriate option to indicate your ethnic group)

A. White

British 66%

Irish 7%

Any other white background 0%

No response 27%

B. Mixed

White & Black Caribbean 0%

White & Black African 0%

White & Asian 0%

Any other Mixed background 0%

No response 100%

C. Asian or Asian British

Indian 15%

Pakistani 0%

Bangladeshi 0%

any other Asian background 0%

No response 85%

D. Black or Black British

Caribbean 0%

African 3%

Any other Black background 0%

No response 97%

E. Chinese or other ethnic group

Chinese 0%

Any other ethnic group 0%

No response 100%

Q22. Which of the following best describes your religion?

None 16%

Buddhist 0%

Christian(incl. Church of England 31%

Catholic 9%

Protestant & other Chrisitan denominations) 4%

Hindu 3%

Jewish 0%

Muslim 4%

Sikh 4%

Other 3%

Prefer not to say 1%

No response 25%

OTHER COMMENTS

If there is anything else you would like to tell us about your experience in or at the practice please do so here

Was there anything particularly good about your practice Visit?

Was there anything that could be improved?

Any other comments/