Number of Responses: 31

About Appointments

We offer acute and routine appointments. Acute appointments are typically for the presentation of a new condition and appointments are offered with the next available doctor. To help our doctors prioritise care the doctors ask our receptionist to request a few details about your condition.

Routine appointments are available for booking with your usual Doctor in advance.

Acute Appointments (when you need to be seen quickly)

Q1. If you need an acute appointment, can you normally get seen on the same day?

Yes  64%

No  19%

Don't know/ never needed to  16%

Q2. The last time you needed an acute (any doctor) appointment, how soon were you offered an appointment?

Same day or next day  64%

2-4 days  12%

5 days or more  6%

I don't normally need to be seen quickly  6%

Don't know, never tried  6%

No response  6%

Q3. How do you rate our practice in relation to acute appointments?

Excellent  29%

Very good  22%

Good  12%

Fair  9%

Poor  3%

Very poor  9%

Does not apply  9%

No response  7%

Routine Appointments

Q4. How important is it to you to be able to book routine appointments ahead of time at our practice?

Important  93%

Not important  6%

Q5. How important is it for you to book a routine appointment with your usual doctor?

Important  80%

Not very important  6%

I am happy to see any GP  12%

Q6. Who is your usual GP?

Dr Tomalin  77%

Dr George  9%

I am happy to see any GP  9%

No response  5%

Q7. When you try to book a routine appointment with your usual doctor how quickly do you usually get seen?

Same day or next day  3%

2-4 days  38%

5 days or more  48%

I don't usually need to be seen quickly  9%

Q8. How do you rate this?

Excellent  6%

Very good  25%

Good  16%

Fair  19%

Poor  25%

Very poor  0%

Does not apply  6%

Possible Improvement

Q9. The practice is considering piloting the booking of some appointments via the internet/Online. Do you think this is a good idea?

Yes  90%

No  9%

Q10. Would you use this service?

Yes  90%

No  9%

Repeat Non-Attendance Policy

In the last 6 months 83 appointments have been missed by patients at the practice.The practice is considering introducing a Repeat Non-Attendance policy in an attempt to address this problem and we are seeking your views on such a policy - An example policy is detailed below:

• On the first occasion - A reminder letter is written enclosing our Non-AttendancePolicy
• On the second occasion within 6 months - Warning letter sent to patient advising a further failure to attend an appointment may result in their removal from the practice list
• On the third occasion within a futher 6 months - Patient case is considered by GPs and if no mitigating circumstances patient removed from the practice list.

Q11. Do you think the practice needs a policy to deal with patients who regularly fail to attend apointments?

Yes  96%

No  3%

Q12. Do you believe the suggested Non-Attendance Policy is reasonable?

Yes  87%

No  12%

Q13.How many appointments do you think a patient should be allowed to miss (without explanation) within 6 months before they are removed from the list?

2  35%

3  41%

4  6%

More than 4  9%

No response  9%

Extended Opening Survey

The practice is contracted to provide a limited number of appointments outside its normal opening hours each week. We would like to ensure these appointments are offered at times to suit the needs of our patients given the resources available to us.

These appointments are intended for patients who find it difficult to attend the practice during normal opening hours. Please ask our receptionist for further information.

Q14. Did you know that the practice offers Early Morning Appointments from 7.30am

Yes  41%

No  51%

No response  8%

Q15 Which mornings would you prefer appointments to be made avaialble? (Please tick all that apply)

Q16 Are you happy with our Current Extended Opening Arrangements?

yes  80%

No  12%

No response  8%

Finally, please add any other comments you would like to make about our GP practice