Patient Reference Group 2012

Number of Responses: 100

Patient Reference Group 2012

The questions below have been created in collaboration with our patient reference group to enable us to consider changes to the service we offer. Once we have gathered the results of the survey, we will have a further meeting with the patient reference group to discuss the way forward. A report will be produced advising you of the outcome and this will be available on our website and at the surgery. Thank you for your co-operation.

APPOINTMENTS

Have you been able to book an appointment within a timescale that is acceptable to you

Yes 70%

No 29%

No response 1%

If not, how long have you had to wait for an appointment

Up to a week 15%

Between 1 week and 2 weeks 15%

Greater than 2 weeks 14%

Would you like us to consider making appointments available for booking online

Yes 52%

No 45%

No response 3%

TRIAGE

Have you used the "on the day" triage service

Yes 62%

No 35%

No response 3%

If yes, please indicate who did the triage

Doctor 41%

Nurse 27%

If you have used the triage service, how quickly did you expect a call back

Within an hour 16%

1-2 hours 32%

2-4 hours 10%

Greater than 4 hours 2%

No response 40%

How long did it take to call you back

Within an hour 14%

1-2 hours 28%

2-4 hours 14%

Greater than 4 hours 1%

No response 43%

What was your experience of triage

It met my needs 42%

It only partly met my needs 10%

It did not meet my needs 4%

I would have preferred to see a doctor 6%

Are there any comments that you would like to make about the triage service

TELEPHONE CONSULTATIONS

Have you used a bookable telephone consultation with the doctor

Yes 47%

No 37%

No response 16%

Are you aware that you can book a telephone consultation

Yes 67%

No 23%

No response 10%

If yes, please indicate your experience

I liked being able to talk to the doctor on the phone 34%

It was easier than having to come to the surgery 25%

I like the flexibility that it provides 23%

I only accepted the telephone slot as there was no appointment available 3%

I would have preferred to see the doctor in the surgery 9%

FEMALE DOCTOR

Do you value the ability to see a female doctor

Yes 63%

No 17%

No response 20%

Have you seen a female doctor within the last year

Yes 30%

No 51%

No response 19%

If yes, did you specifically want to see a female doctor

Yes 15%

No 18%

No response 67%

What was your experience when you saw a female doctor. Please select as many answers as are appropriate

They were very helpful and I preferred seeing a female doctor 23%

I wouldn't have wanted to see a male doctor on that occasion 10%

On reflection I would have been happy to see a male doctor 11%

Please tell us a little about yourself

Gender

Male 31%

Female 61%

No response 8%

Age

16-25 3%

26-40 8%

41-50 17%

51-60 19%

61-70 21%

71+ 26%

No response 6%

Ethnicity

White British 89%

Other 1%

No response 10%

If other please specify

Thank you for completing the survey. It will help shape the way we provide service for you.

Bury Road Surgery

Patient Reference Group 2012

Patient Reference Group 2012