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Thank you taking the time to fill in our patient satisfaction survey.

The survey has been devised with the help of the Devon Square Surgery Patient Participation Group.

The responses and comments to the survey will be collated and then discussed with the Patient Participation Group. We will work with the Patient Participation Group to create an action plan.

We will publish the results of the survey and our action plan on the Devon Square Surgery website and in a newsletter which will be available at the surgery.

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Thinking of your contact with the practice over the last 12 months please help us by answering the following questions:-

1. How do you rate the hours that your practice is open for appointments?

(The Practice is open all day from 8am to 6pm. There are two early morning GP surgeries a week starting at 7am, and two late night surgeries running till 7:30pm each week. The phone lines are open from 8:30am – 6pm and are closed from 1pm - 2pm)

  35%
  42%
  17%
  4%
  0%
  0%

Comments

2. Which additional hours would make it more convenient for you?

  10%
  9%
  11%
  18%
  1%
  49%
  2%

Comments

3. How easy is it to get through to a receptionist on the phone?

  30%
  53%
  11%
  2%
  4%

Comments

4. How easy is it to get a same day appointment with a Doctor on the day that you ring?

  15%
  48%
  22%
  8%
  7%

Comments

5. How important is it for you to be able to book a Doctors appointment a day or more in advance?

  45%
  36%
  12%
  1%
  6%

Comments

6. How easy is it for you to book a Doctors appointment a day or more in advance ?

  13%
  38%
  26%
  10%
  6%
  7%

Comments

7. How do you rate the option of having a telephone consultation with the Doctor rather than a face to face consultation?

  47%
  31%
  6%
  1%
  7%
  8%

Comments

8. How do you rate the level of comfort and ambiance in the waiting room environment?

  48%
  43%
  3%
  1%
  5%

Comments

9. At the reception desk can other patients overhear what you say to the receptionist?

  71%
  8%
  12%
  4%
  5%

Comments

10. How long do you usually have to wait after your booked appointment time before seeing the Doctor

  1%
  40%
  38%
  9%
  4%
  8%

Comments

11. How do you rate this?

  10%
  24%
  27%
  21%
  7%
  0%
  11%

Comments

12. How important is it for you to be able to see or speak to the Doctor of your choice?

  48%
  35%
  12%
  2%
  3%

Comments

13. How often do you get to see or speak to the Doctor of your choice?

  30%
  23%
  27%
  2%
  10%
  8%

Comments

14. How do you rate the quality of medical care from the Doctors at the practice?

  44%
  39%
  7%
  3%
  0%
  0%
  1%
  6%

Comments

15. How do you rate the quality of medical care from the Practice Nurses (Our Nurses are Clare, Karen and Susie.)

  60%
  25%
  5%
  0%
  0%
  0%
  7%
  3%

Comments

16. How do you rate the quality of medical care from the Health Care Assistants/ Phlebotomists (blood takers) at the practice? (Our Health Care Assistants are Sharon and Lynne.)

  53%
  20%
  3%
  0%
  0%
  0%
  18%
  6%

Comments

17. How helpful do you find the Receptionists at Devon Square Surgery?

  74%
  22%
  0%
  0%
  4%

Comments

18. If you have repeat prescriptions, how do you currently request them?

  21%
  8%
  1%
  28%
  0%
  16%
  1%
  25%

Comments

19. If you have repeat prescriptions, how do you rate the repeat prescription request process?

  27%
  39%
  6%
  3%
  1%
  0%
  24%

Comments

20. How do you rate the new surgery website? http://www.devonsquare.co.uk/

  10%
  11%
  4%
  1%
  0%
  0%
  69%
  5%

Comments

21. Would you recommend this practice to someone who has just moved to the area?

  74%
  24%
  0%
  0%
  2%

Comments

22. How would you rate the ease of access to the surgery building?

  54%
  28%
  8%
  4%
  0%
  1%
  5%

Comments

23. How would you rate the ease of access to the consulting rooms?

  14%
  32%
  28%
  16%
  5%
  0%
  5%

Comments

24. How do you rate the ‘parent/child friendliness’ of the surgery?

  18%
  25%
  18%
  6%
  0%
  0%
  33%

Comments

25. What could we do to improve the service we offer at Devon Square Surgery?

Comments

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  36%
  60%
  4%

What age are you?

  3%
  5%
  13%
  11%
  14%
  18%
  17%
  10%
  1%
  8%

What is the ethnic background with which you most identify?

  89%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  2%
  7%

How would you describe how often you come to the practice?

  34%
  50%
  8%
  8%

Thank you for taking the time to complete our survey.