Aelfgar Surgery

Number of Responses: 110

Dear Patient,

Many thanks for agreeing to take this short survey to help us improve services at the surgery.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  23%

Fairly easy  47%

Very easy  29%

Q2: Were you able to see the GP you wanted to see?

No  22%

Did not want specific GP  16%

Yes  60%

No response  2%

Q3: How important is it to you that you see a specific GP when coming to the surgery?

Prefer not to say  0%

Not at all important  11%

Fairly important  50%

Very important  37%

Q4: How well do you know which days of the week your GP is available?

Very well  11%

Quite well  29%

Not at all well  23%

Not very well  35%

Q5: How satisfied are you with the opening hours at the surgery?

Very  55%

Fairly  14%

Neither satisfied nor dissatisfied  10%

Quite dissatisfied  9%

Very dissatisfied  4%

Don’t know opening hours  5%

Q6: How easy do you find getting into the building at the surgery?

Very easy  86%

Fairly easy  10%

Not very easy  1%

Not at all easy  0%

No response  3%

Q7: How clean is the GP surgery?

Very clean  77%

Fairly clean  20%

Not very clean  1%

Not at all clean  0%

Don’t know  0%

No response  2%

Q8: How helpful do you find the staff at the surgery?

Very  83%

Fairly  12%

Not very  1%

Not at all  0%

No response  4%

Q9: How long after your appointment time do you normally wait to be seen?

I am normally seen on time  8%

Less than 5 minutes  6%

5 - 15 minutes  44%

15-30 minutes  27%

More than 30 minutes  10%

Can’t remember  0%

No response  5%

Q10: How do you feel about how long you normally have to wait?

I don’t normally have to wait long  60%

I have to wait a bit too long  25%

I have to wait far too long  9%

No opinion/doesn’t apply  4%

No response  2%

Q11: Do you foresee the need to improve any services at the surgery?