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Dear Patient,
Many thanks for agreeing and taking the time to complete this short survey once again to help our practice understand how our appointment system and consultation process works enabling us to assess if we have improved the service we offer in the last 12 months.
Please answer all of the questions and click Send when you are done.
Q1: How difficult was it to get through to your surgery?
Q2: How do you rate the surgery opening hours?
Q3: What Additional Hours would you like the practice to be open?
Q4: Within what timescale were you offered an appointment?
Q5: Which doctor did you see and at what site?
Q6: Did the doctor ask enough questions about your current problem?
Q7: Did the doctor listen and hear what you had to say?
Q8: Did the doctor put you at ease?
Q9: Did you feel involved in the decisions made about your care?
Q10: Did the doctor show patience with your questions/worries today?
Q11: After seeing your doctor today do you feel able to understand and cope with your problem?
Q12: How satisfied are you with your appointment today?
Q13: How often in the past 12 months have you been seen by a doctor?
Q14: How helpful did you find our Reception Staff?
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To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.