360

Dear Patient,

Thank you for agreeing to take this short survey to help the practice understand how our patient experience can be improved. We know that getting through to the practice on the phone and getting an appointment are still top priorities for you and we are continuing to monitor these areas following our survey last year.

Please answer all of the questions and click 'Send Survey' when you are done.

Communicating with us

Q1. We know it is really difficult to get through to the surgery on the phone first thing in the morning due to the heavy demand for appointments - but what about at other times of the day?

  24%
  55%
  9%
  1%
  8%

Q2. How easy is it to speak to a doctor or nurse on the phone?

  10%
  31%
  11%
  2%
  42%
  4%

Q3. We know that it is not always easy to book an appointment of your choice but which sort of bookings do you find the most difficult to make?

  16%
  32%
  6%
  13%
  29%
  4%

Q4. Is there a particular type of appointment that is difficult to arrange?

Q5. Would you like to receive a text message to remind you of your appointment?

  43%
  48%
  4%
  3%
  2%

Q6. Would you like to receive a text message informing you of your test results?

  57%
  34%
  7%
  2%

Your visit to the surgery

Q7. How clean is the surgery ?

  71%
  26%
  0%
  0%
  1%
  2%

Q8. In the Reception Area, do you check-in on our arrivals screen or do you usually go straight to the desk?

  64%
  18%
  15%
  1%
  2%

Q9. We plan to renovate the waiting room very soon. Are there any particular problems that you feel we should rectify or facilities that you would like to see?

Q10. How helpful do you find the staff at the surgery ?

  71%
  26%
  1%
  0%
  2%

Q11. How long after your appointment time do you normally wait to be seen?

  2%
  53%
  37%
  4%
  1%
  3%

Q12. How do you feel about how long you normally have to wait ?

  78%
  16%
  2%
  1%
  3%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q13. Understand your health problems?

  63%
  29%
  4%
  3%
  1%

Q14. Cope with your health problems

  53%
  36%
  4%
  4%
  3%

Q15. Keep yourself healthy

  38%
  42%
  5%
  10%
  5%

How good was the last GP or nurse you saw at each of the following?

(If you haven’t seen a GP/nurse in your practice in the last 12 months, please go to Q23)

Q16. Giving you enough time

  67%
  24%
  4%
  0%
  0%
  0%
  5%

Q17. Listening to you

  65%
  24%
  5%
  0%
  0%
  0%
  6%

Q18. Explaining tests and treatments

  57%
  25%
  5%
  0%
  1%
  5%
  7%

Q19. Involving you in decisions about your care

  51%
  26%
  6%
  1%
  1%
  10%
  5%

Q20. Treating you with care and concern

  62%
  21%
  8%
  0%
  1%
  2%
  6%

Q21. Did you have confidence and trust in the GP or nurse you saw or spoke to?

  78%
  15%
  1%
  1%
  5%

If you know the name of the GP or nurse you last saw, please write it here:

Q22. Which of the following best describes the reason you last visited the doctor/nurse?

  9%
  17%
  23%
  39%
  1%
  7%
  4%

Your experience overall

Q23. Overall, how would you describe your experience at Forest Gate Surgery?

  38%
  41%
  12%
  5%
  1%
  0%
  3%

Q24. Is there anything you feel we do particularly well, or particularly badly?

Q25. Would you recommend this surgery to someone who has just moved to the local area?

  72%
  22%
  1%
  0%
  2%
  3%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  31%
  64%
  5%

What age are you?

  0%
  3%
  11%
  10%
  16%
  22%
  19%
  11%
  3%
  5%

What is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  4%

How would you describe how often you come to the practice?

  35%
  49%
  14%
  2%

Many thanks for your time in answering the questions on this survey.