360

Dear Patient,

Thank you for agreeing to take this short survey to help the practice understand how our patient experience can be improved. We know that getting through to the practice on the phone and getting an appointment are still top priorities for you and we are continuing to monitor these areas following our survey last year.

Please answer all of the questions and click 'Send Survey' when you are done.

Communicating with us

Q1. We know it is really difficult to get through to the surgery on the phone first thing in the morning due to the heavy demand for appointments - but what about at other times of the day?

  24%
  55%
  9%
  1%
  8%

Results chart

Q2. How easy is it to speak to a doctor or nurse on the phone?

  10%
  31%
  11%
  2%
  42%
  4%

Results chart

Q3. We know that it is not always easy to book an appointment of your choice but which sort of bookings do you find the most difficult to make?

  16%
  32%
  6%
  13%
  29%
  4%

Results chart

Q4. Is there a particular type of appointment that is difficult to arrange?

Q5. Would you like to receive a text message to remind you of your appointment?

  43%
  48%
  4%
  3%
  2%

Results chart

Q6. Would you like to receive a text message informing you of your test results?

  57%
  34%
  7%
  2%

Results chart

Your visit to the surgery

Q7. How clean is the surgery ?

  71%
  26%
  0%
  0%
  1%
  2%

Results chart

Q8. In the Reception Area, do you check-in on our arrivals screen or do you usually go straight to the desk?

  64%
  18%
  15%
  1%
  2%

Results chart

Q9. We plan to renovate the waiting room very soon. Are there any particular problems that you feel we should rectify or facilities that you would like to see?

Q10. How helpful do you find the staff at the surgery ?

  71%
  26%
  1%
  0%
  2%

Results chart

Q11. How long after your appointment time do you normally wait to be seen?

  2%
  53%
  37%
  4%
  1%
  3%

Results chart

Q12. How do you feel about how long you normally have to wait ?

  78%
  16%
  2%
  1%
  3%

Results chart

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q13. Understand your health problems?

  63%
  29%
  4%
  3%
  1%

Results chart

Q14. Cope with your health problems

  53%
  36%
  4%
  4%
  3%

Results chart

Q15. Keep yourself healthy

  38%
  42%
  5%
  10%
  5%

Results chart

How good was the last GP or nurse you saw at each of the following?

(If you haven’t seen a GP/nurse in your practice in the last 12 months, please go to Q23)

Q16. Giving you enough time

  67%
  24%
  4%
  0%
  0%
  0%
  5%

Results chart

Q17. Listening to you

  65%
  24%
  5%
  0%
  0%
  0%
  6%

Results chart

Q18. Explaining tests and treatments

  57%
  25%
  5%
  0%
  1%
  5%
  7%

Results chart

Q19. Involving you in decisions about your care

  51%
  26%
  6%
  1%
  1%
  10%
  5%

Results chart

Q20. Treating you with care and concern

  62%
  21%
  8%
  0%
  1%
  2%
  6%

Results chart

Q21. Did you have confidence and trust in the GP or nurse you saw or spoke to?

  78%
  15%
  1%
  1%
  5%

Results chart

If you know the name of the GP or nurse you last saw, please write it here:

Q22. Which of the following best describes the reason you last visited the doctor/nurse?

  9%
  17%
  23%
  39%
  1%
  7%
  4%

Results chart

Your experience overall

Q23. Overall, how would you describe your experience at Forest Gate Surgery?

  38%
  41%
  12%
  5%
  1%
  0%
  3%

Results chart

Q24. Is there anything you feel we do particularly well, or particularly badly?

Q25. Would you recommend this surgery to someone who has just moved to the local area?

  72%
  22%
  1%
  0%
  2%
  3%

Results chart


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  31%
  64%
  5%

Results chart

What age are you?

  0%
  3%
  11%
  10%
  16%
  22%
  19%
  11%
  3%
  5%

Results chart

What is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  4%

Results chart

How would you describe how often you come to the practice?

  35%
  49%
  14%
  2%

Results chart

Many thanks for your time in answering the questions on this survey.