Rendcomb Surgery

Number of Responses: 112

Patient Survey 2012/13

Thinking about our Staff and accessing the Surgery:

How helpful do you find the receptionists at the Practice?

Very helpful  91%

Fairly helpful  7%

Not very helpful  0%

Not at all helpful  0%

Don't know  0%

No response  2%

How helpful do you find the dispensers at the Practice?

Very helpful  86%

Fairly helpful  8%

Not very helpful  1%

Not at all helpful  0%

Don't know  0%

No response  5%

How easy is it to get through to the practice on the phone?

Very easy  56%

Fairly easy  42%

Not very easy  0%

Not at all easy  0%

Don't know  0%

Haven't tried  0%

If you have experienced problems please give details, including the time of day:

How do you normally book your appointments at the Surgery?

In person  10%

By phone  78%

Online  10%

Doesn't apply  0%

If you order repeat medication, how do you do it?

In person  16%

By phone  43%

Online  21%

By post  1%

By fax  0%

Doesn't apply  16%

No response  3%

Is parking at the practice convenient?

Yes  98%

No  1%

Doesn't apply  0%

Please feel free to comment

At your last appointment, how long did you wait to be seen?

Less than 5 minutes  21%

5-10 minutes  62%

11-20 minutes  12%

21-30 minutes  2%

More than 30 minutes  0%

How do you rate this?

Excellent  41%

Very good  42%

Good  8%

Fair  6%

Poor  0%

Very poor  0%

Do you use any of the Branch Surgeries offered by the practice?

Yes  8%

No  89%

No response  3%

If Yes, which one(s)?

If No, why not?

I didn't know about them  46%

Inconvenient times  7%

Inconvenient locations  17%

No response  30%

Overall, how would you describe your experience of the Practice?

Excellent  62%

Very good  32%

Good  2%

Fair  0%

Poor  0%

Very poor  0%

No response  4%

Please comment

Would you recommend us to someone who has just moved into the area?

Yes, definitely  91%

Yes, probably  8%

Maybe  0%

No, probably not  0%

No, definitely not  0%

Don't know  0%

No response  1%

It would help us understand your answers if you could tell us a little about yourself:

Are you?

Male  41%

Female  58%

How old are you?

Under 16  0%

16-44  9%

45-64  38%

65-74  26%

75 or older  25%

Do you have a long-standing health condition?

Yes  51%

No  46%

Don't know / can't say  1%

What is your ethnic group?

White, British  96%

White, Non-British  0%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chines  0%

Other ethnic group  0%

No response  4%

Which of the following best describes you?

Employed (full or part time, including self-employed)  33%

Unemployed / looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  0%

Looking after your home/family  5%

Retired from paid work  58%

Other  0%

No response  4%

Finally, please add any other comments you would like to make

On behalf of the Doctors and Staff at Rendcomb Surgery, many thanks for taking the time to complete this survey.