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Dear Patient,
Thank you very much for taking the time to complete this survey. We are very keen to hear what patients think of our services. Once we have collated all the responses we will discuss the results with our 'Patient Reference Group', and if there are any areas of concern we will devise an 'action plan' to address those areas. The action plan will be published on our website.
Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.
Click send when you are done.
Q1. When booking a 'routine' doctors appointment, how easy is it to get an appointment?
Q2. When you need to see the doctor urgently. Are you able to get an appointment within a timeframe that is acceptable to you?
Q3. How would you rate our appointment system?
Q4. Patients not attending their appointments means the practice lose on average 12 hours of appointment time every month. Do you think the practice could be doing more to reduce the number of people that do not attend for their appointments?
Q5. How satisfied are you with the care that you received from Dr Read, Dr Morris or Dr Manto at the medical centres?
Q6. How satisfied are you with the care that you receive from the nurses at the medical centres?
Q7. These next four questions (7a to 7d) are about the areas of concern raised in our survey last year. Please can you answer the questions below so we can compare the results with last year.
7a. HOW LONG YOU HAVE TO WAIT AFTER YOUR APPOINTMENT TIME: Doctors appts are 10 mins long, we do try our very best to keep the surgeries running to time, but often patients with complex problems will need more of the Doctors time, as a consequence the surgeries overrun. If we increase appointment times it would mean less appointment availability. We do appreciate how frustrating delays are.
How long after your appointment time do you normally wait to be seen?
How do you feel about how long you normally have to wait?
7b. CAR PARKING AT FRESSINGFIELD: Following the survey last year we have increased car parking at Fressingfield. How would you describe the car parking facilities at Fressingfield Medical Centre?
7c.TELEPHONE MESSAGE: Many patients asked us to improve our telephone message, we have changed the message, what do you think about the message on our telephone system?
7d. POSTERS IN THE WAITING AREA: Last year many patients said that there were too many posters in the waiting areas, we have removed many of the posters. Do you think the waiting areas look less cluttered?
Q8. What does the practice do well?Q9. What could the practice improve on?
Q10. If you were not happy with our service, would you feel able to tell us?
Q11. Overall, how would you rate the service we provide to our patients?
Please add any other comments you would like to make about us:
And finally, we would like to find out more about the use of other NHS Services, which are outside the control of the practice.
In the last 12 months have you used A&E or Out of Hours or NHS Direct or a Walk-In Centre?
Why did you use this service?
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To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
Do you have a long-standing health condition?
What is the ethnic background with which you most identify?
Which of the following best describes you?
How would you describe how often you come to the practice?
Which medical centre would you normally attend?
In the last 12 months which GP did you normally see?
Many thanks for your time in answering the questions on this survey.