187

2012/13 Silverdale Patient Survey

Please note this is a completely anonymous survey. We do not ask for any personally identifiable details as we are interested in gaining an overview of how our patients feel about the Practice and the Services we offer.

About Making Appointments:

How easy is it to get through to someone at the Practice on the phone?

  14%
  21%
  35%
  26%
  1%

If you need to see a GP or Nurse urgently, can you normally get an appointment on the same day?

  66%
  16%
  16%
  2%

How easy is it to book ahead a scheduled appointment?

  41%
  33%
  18%
  4%
  2%

How confident do you feel about being able to get an appointment at a time and on a day which suits you?

  17%
  48%
  29%
  3%
  3%

How often can you get to see the GP or Nurse of your choice?

  26%
  40%
  23%
  4%
  5%

Please provide any comments about contacting either surgery…

If you have not seen a GP or Nurse in the last 6 months then please go to Q13

When seeing a GP or Nurse how good were they at each of the following?

Giving you enough time?

  50%
  27%
  10%
  1%
  0%
  12%

Listening to you?

  50%
  32%
  5%
  1%
  0%
  12%

Explaining any tests, treatments or referrals?

  49%
  32%
  8%
  0%
  0%
  11%

Involving you in decisions about your care?

  47%
  33%
  6%
  0%
  0%
  14%

Treating you with care, concern and respect?

  58%
  25%
  4%
  1%
  0%
  12%

Please provide any comments about the clinical staff…

Thinking about the care you get from your doctors and nurses, how well does the practice help you to:

Understand your health problems?

  72%
  12%
  1%
  8%
  7%

Cope with your health problems?

  68%
  13%
  1%
  11%
  7%

Keep yourself healthy?

  64%
  16%
  3%
  10%
  7%

We are considering different ways of communicating with patients for appointment / annual review reminders:

Would contacting you by email be acceptable?

  71%
  10%
  13%
  6%

Would contacting you by text be acceptable?

  51%
  27%
  13%
  9%

Which method of communication would you prefer us to use for simple appointment and annual review reminders?

  36%
  27%
  17%
  13%
  7%

Thinking about the Practice in general:

When dealing with an administrative member of staff, do you find them?

  47%
  43%
  3%
  1%
  6%

How acceptable do you feel the normal waiting times are once you have been booked in by reception?

  25%
  65%
  4%
  0%
  6%

NHS guidelines state that Repeat Prescriptions should be ready for collection within two working days after they have been received at the surgery. In your experience how often is this the case?

  51%
  35%
  3%
  0%
  11%

What do you think about the accessibility of our sites?

  81%
  12%
  0%
  7%

In your opinion how clean and tidy do you feel the consulting and treatment rooms are?

  92%
  0%
  2%
  6%

Please provide any additional comments about either of our sites…

Overall, how would you describe your experience of your GP surgery?

  35%
  42%
  13%
  3%
  0%
  0%
  7%

It will help us to understand your answers if you could tell us a little about yourself:

Are you?

  41%
  54%
  5%

How old are you?

  1%
  3%
  4%
  12%
  9%
  20%
  27%
  12%
  2%
  10%

How would you best describe your ethnic background?

  92%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  7%

How would you describe how often you come to the practice?

  28%
  57%
  10%
  5%

Please add any comments about the staff, practice or services we offer...