Riverside Medical Practice

Number of Responses: 44

Dear Patient,

Many thanks for agreeing to take this survey to help our practice understand how our surgery can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  9%

Fairly easy  40%

Very easy  50%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  6%

Fairly easy  29%

Very easy  63%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  2%

Not at all important  36%

Fairly important  38%

Very important  22%

Q5: How well do you know which days of the week your GP is available?

Very well  15%

Quite well  36%

Not at all well  18%

Not very well  29%

About Receptionists and Appointments

Q1 How helpful do you find the receptionists?

Very helpful  90%

Fairly helpful  6%

Not very helpful  0%

Not at all helpful  0%

Don’t know  2%

Q2 How easy is it to get through to someone on the phone?

Very easy  59%

Fairly easy  34%

Not very easy  4%

Not at all easy  0%

Don’t know  0%

Haven’t tried  2%

Q3 How easy is it to speak to a doctor or nurse on the phone?

Very easy  18%

Fairly easy  31%

Not very easy  4%

Not at all easy  2%

Don’t know  4%

Haven’t tried  36%

No response  5%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  43%

No  6%

Don’t know / never needed to  50%

Q5 How important is it to you to be able to book appointments ahead of time?

Important  59%

Not important  31%

No response  10%

Q6 How easy is it to book ahead?

Very easy  47%

Fairly easy  38%

Not very easy  0%

Not at all easy  0%

Don’t know  4%

Haven’t tried  9%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

Q8 Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

Same day or next day  22%

2-4 days  47%

5 days or more  4%

I don’t usually need to be seen quickly  11%

Don’t know, never tried  11%

No response  5%

Q10 How do you rate this?

Excellent  31%

Very good  25%

Good  13%

Fair  9%

Poor  0%

Very poor  0%

Does not apply  15%

No response  7%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

Same day or next day  40%

2-4 days  27%

5 days or more  0%

I don’t usually need to be seen quickly  15%

Don’t know, never tried  15%

Q12 How do you rate this?

Excellent  40%

Very good  15%

Good  15%

Fair  6%

Poor  0%

Very poor  0%

Does not apply  13%

No response  11%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

Less than 5 minutes  18%

5 – 10 minutes  68%

11 – 20 minutes  6%

21 – 30 minutes  2%

More than 30 minutes  2%

There was no set time for my consultation  2%

Q14 How do you rate this?

Excellent  38%

Very good  27%

Good  20%

Fair  9%

Poor  0%

Very poor  0%

Does not apply  0%

No response  6%

About opening times

Q15 Is the surgery currently open at times that are convenient to you?

Yes - Go to Q17  90%

No  2%

Don’t know  2%

No response  6%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

About seeing the doctor of your choice

Q18 How often do you see or speak to the GP you prefer?

Always or almost always  63%

A lot of the time  18%

Some of the time  0%

Never or almost never  0%

Not tried at this GP practice  13%

No response  6%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in the practice in the last 6 months, please go to Q25)

Q19 Giving you enough time

Very good  54%

Good  20%

Fair  2%

Poor  2%

Very poor  0%

Does not apply  2%

No response  20%

Q20 Listening to you

Very good  63%

Good  9%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  4%

No response  22%

Q21 Explaining tests and treatments

Very good  54%

Good  13%

Fair  4%

Poor  0%

Very poor  0%

Does not apply  6%

No response  23%

Q22 Involving you in decisions about your care

Very good  54%

Good  13%

Fair  4%

Poor  0%

Very poor  0%

Does not apply  9%

No response  20%

Q23 Treating you with care and concern

Very good  59%

Good  15%

Fair  4%

Poor  2%

Very poor  0%

Does not apply  2%

No response  18%

Q24 Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely  72%

Yes, to some extent  6%

No, not at all  0%

Don’t know / can’t say  4%

No response  18%

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)

Q25 Giving you enough time

Very good  72%

Good  4%

Fair  2%

Poor  2%

Very poor  0%

Does not apply  2%

No response  18%

Q26 Listening to you

Very good  70%

Good  9%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  0%

No response  19%

Q27 Explaining tests and treatments

Very good  70%

Good  2%

Fair  4%

Poor  2%

Very poor  0%

Does not apply  0%

No response  22%

Q28 Involving you in decisions about your care

Very good  63%

Good  13%

Fair  4%

Poor  0%

Very poor  0%

Does not apply  0%

No response  20%

Q29 Treating you with care and concern

Very good  65%

Good  13%

Fair  2%

Poor  0%

Very poor  0%

Does not apply  0%

No response  20%

Q30 Did you have confidence and trust in the nurse you saw or spoke to?

Yes, definitely  79%

Yes, to some extent  0%

No, not at all  2%

Don’t know / can’t say  0%

No response  19%

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q31 Understand your health problems?

Very well  88%

Unsure  4%

Not very well  2%

Does not apply  2%

No response  4%

Q32 Cope with your health problems

Very well  81%

Unsure  0%

Not very well  9%

Does not apply  2%

No response  8%

Q33 Keep yourself healthy

Very well  70%

Unsure  11%

Not very well  2%

Does not apply  9%

No response  8%

Q34 Overall, how would you describe your experience at the surgery?

Excellent  56%

Very good  29%

Good  4%

Fair  2%

Poor  2%

Very poor  0%

No response  7%

Q35 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  70%

Yes, probably  20%

No, probably not  2%

No, definitely not  0%

Don’t know  4%

No response  4%

About the premises?

How easy do you find getting into the building at the surgery ?

Very easy  81%

Fairly easy  13%

Not very easy  2%

Not at all easy  0%

No response  4%

Q2. How clean is the GP surgery ?

Very clean  93%

Fairly clean  6%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  79%

Yes and am not happy about it  4%

No, other patients can’t overhear  6%

Don’t know  9%

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  65%

Female  34%

What age are you?

Under 16  0%

17 - 24  0%

25 - 34  2%

35 - 44  4%

45 - 54  22%

55 - 64  20%

65 - 74  27%

75 - 84  20%

Over 84  2%

What is the ethnic background with which you most identify?

White British  93%

White Irish  0%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chinese  0%

Other  2%

No response  5%

How would you describe how often you come to the practice?

Regularly  47%

Occasionally  40%

Very Rarely  9%

No response  4%

Many thanks for your time in answering the questions on this survey.