44

Dear Patient,

Many thanks for agreeing to take this survey to help our practice understand how our surgery can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

  9%
  40%
  50%

Q3: How easy was it to get an appointment with the GP you wanted to see?

  6%
  29%
  63%

Q4: How important is it to you that you see a specific GP when coming to this practice?

  2%
  36%
  38%
  22%

Q5: How well do you know which days of the week your GP is available?

  15%
  36%
  18%
  29%

About Receptionists and Appointments

Q1 How helpful do you find the receptionists?

  90%
  6%
  0%
  0%
  2%

Q2 How easy is it to get through to someone on the phone?

  59%
  34%
  4%
  0%
  0%
  2%

Q3 How easy is it to speak to a doctor or nurse on the phone?

  18%
  31%
  4%
  2%
  4%
  36%
  5%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  43%
  6%
  50%

Q5 How important is it to you to be able to book appointments ahead of time?

  59%
  31%
  10%

Q6 How easy is it to book ahead?

  47%
  38%
  0%
  0%
  4%
  9%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  38%
  86%
  2%
  0%

Q8 Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

  31%
  81%
  25%
  0%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  22%
  47%
  4%
  11%
  11%
  5%

Q10 How do you rate this?

  31%
  25%
  13%
  9%
  0%
  0%
  15%
  7%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

  40%
  27%
  0%
  15%
  15%

Q12 How do you rate this?

  40%
  15%
  15%
  6%
  0%
  0%
  13%
  11%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

  18%
  68%
  6%
  2%
  2%
  2%

Q14 How do you rate this?

  38%
  27%
  20%
  9%
  0%
  0%
  0%
  6%

About opening times

Q15 Is the surgery currently open at times that are convenient to you?

  90%
  2%
  2%
  6%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  6%
  4%
  6%
  11%
  0%
  2%

About seeing the doctor of your choice

Q18 How often do you see or speak to the GP you prefer?

  63%
  18%
  0%
  0%
  13%
  6%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in the practice in the last 6 months, please go to Q25)

Q19 Giving you enough time

  54%
  20%
  2%
  2%
  0%
  2%
  20%

Q20 Listening to you

  63%
  9%
  2%
  0%
  0%
  4%
  22%

Q21 Explaining tests and treatments

  54%
  13%
  4%
  0%
  0%
  6%
  23%

Q22 Involving you in decisions about your care

  54%
  13%
  4%
  0%
  0%
  9%
  20%

Q23 Treating you with care and concern

  59%
  15%
  4%
  2%
  0%
  2%
  18%

Q24 Did you have confidence and trust in the GP you saw or spoke to?

  72%
  6%
  0%
  4%
  18%

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)

Q25 Giving you enough time

  72%
  4%
  2%
  2%
  0%
  2%
  18%

Q26 Listening to you

  70%
  9%
  2%
  0%
  0%
  0%
  19%

Q27 Explaining tests and treatments

  70%
  2%
  4%
  2%
  0%
  0%
  22%

Q28 Involving you in decisions about your care

  63%
  13%
  4%
  0%
  0%
  0%
  20%

Q29 Treating you with care and concern

  65%
  13%
  2%
  0%
  0%
  0%
  20%

Q30 Did you have confidence and trust in the nurse you saw or spoke to?

  79%
  0%
  2%
  0%
  19%

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q31 Understand your health problems?

  88%
  4%
  2%
  2%
  4%

Q32 Cope with your health problems

  81%
  0%
  9%
  2%
  8%

Q33 Keep yourself healthy

  70%
  11%
  2%
  9%
  8%

Q34 Overall, how would you describe your experience at the surgery?

  56%
  29%
  4%
  2%
  2%
  0%
  7%

Q35 Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  20%
  2%
  0%
  4%
  4%

About the premises?

How easy do you find getting into the building at the surgery ?

  81%
  13%
  2%
  0%
  4%

Q2. How clean is the GP surgery ?

  93%
  6%
  0%
  0%
  0%

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

  79%
  4%
  6%
  9%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  65%
  34%

What age are you?

  0%
  0%
  2%
  4%
  22%
  20%
  27%
  20%
  2%

What is the ethnic background with which you most identify?

  93%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  5%

How would you describe how often you come to the practice?

  47%
  40%
  9%
  4%

Many thanks for your time in answering the questions on this survey.