Channel View Patient Experience Survey 2012/2013
Please state your usual surgery
Are you?
To help us ensure our contact list is representative of our local community, please indicate which of the following ethnic background you would most closely identify with?
How would you describe how often you come to the Practice?
A Carer is a person who is unpaid and looks after or supports someone else who needs essential help with their day-to-day life, because of age, long term illness, disability, mental health problems or substance misuse.Are you a Carer?
Do you feel our Practice GPs are helpful and competent – and do they listen to what you say?
Do you have any comments about this
Do you feel our Practice Nurses are helpful and competent – and do they listen to what you say?
Do you have any comments about this?
Do you feel our Practice Receptionists and other non-clinical staff are polite and efficient– and do they listen to what you say?
Do you have any comments about this?
Were your health problems/treatments explained clearly to you?
Was the system of obtaining your test results satisfactory?
Do you have any comments about this?
Timekeeping – are you kept waiting for your appointment, or does the clinician generally run to time. If you are kept waiting, is this acceptable to you?
Do you have any comments about this?
Do you feel involved in your care?
How do you think we can get messages to all our patients (e.g. flu clinic promotions etc)
Please remember to advise us if your personal details change! You can tell a receptionist or change them online at our website www.channelviewmedicalpractice.com.What is the best way to contact you? Please tick all that are applicable.
Is there anything that you think would make your visit to the surgery better?
If yes, please tell us in the space below.
Are you aware that our GPs also have specialities such as women’s reproductive health, joint injections, minor surgery, cryotherapy and acupuncture?
Finally, is there anything that has not been covered in this questionnaire which you would like to be discussed at our Patient Participation Group(s)? If so, please contact Tina Graham, Manager, Volunteering in Health, on 01626 774484.
Please contact Emma Webb (emmawebb1@nhs.net, tel 01626 855252) if you would like to join our Patient Participation Group as a member for your practice. You can opt to be a 'Virtual' member if you cannot attend any meetings etc.Thank you for completing this survey.