The Mill Road Surgery

Number of Responses: 158

Patients' Views of Mill Road and Cherry Hinton Surgeries

We are keen to improve the services we offer to our patients. This survey and your feedback will help identify areas that may need improvement. Your opinions are therefore very valuable.

Please answer all the questions that apply to you. There are no wrong or right answers.

This is a completely confidential questionnaire. It is impossible for us to identify individual patients.

Please return the completed questionnaire to reception.

Thank you for your time in completing this questionnaire.

Seeing a doctor at the Surgery - Seeing the doctor you prefer:

Q1. Is there a particular doctor you prefer to see at the Surgery?

Yes  72%

No  27%

No response  1%

Q2. How often do you see the doctor you prefer?

Always or most of the time  39%

A lot of the time  22%

Some of the time  25%

Never or almost never  3%

Not tried at this Surgery  4%

No response  7%

Clinical care - doctors:

Q3. The last time you saw a doctor at the surgery, did you have confidence and trust in the doctor you saw?

Yes, definitely  85%

Yes, to some extent  13%

No, not at all  0%

Don't know / can't say  0%

Q4. The last time you saw a doctor at the Surgery how good was the doctor at each of the following?

Giving you enough time:

Very Good  60%

Good  33%

Neither Good nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  4%

Asking about your symptoms:

Very Good  53%

Good  35%

Neither Good nor Poor  4%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  8%

Listening:

Very Good  57%

Good  34%

Neither Good nor Poor  1%

Poor  1%

Very Poor  0%

Doesn't Apply  0%

No response  7%

Explaining tests and treatments:

Very Good  50%

Good  33%

Neither Good nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  3%

No response  11%

Involving you in decisions about your care:

Very Good  46%

Good  34%

Neither Good nor Poor  5%

Poor  1%

Very Poor  0%

Doesn't Apply  3%

No response  11%

Treating you with care and concern:

Very Good  54%

Good  37%

Neither Good nor Poor  1%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  8%

Taking your problems seriously:

Very Good  58%

Good  29%

Neither Good nor Poor  2%

Poor  1%

Very Poor  0%

Doesn't Apply  0%

No response  10%

Seeing a Practice Nurse at the Surgery:

Q5. How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

Haven't tried  7%

Very  57%

Fairly  29%

Not very  2%

Not at all  0%

Don't know  0%

No response  5%

Clinical care - nurses:

Q6. Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following?

Giving you enough time:

Very Good  60%

Good  28%

Neither Good nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  1%

No response  8%

Asking about your symptoms:

Very Good  48%

Good  30%

Neither Good nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  8%

No response  11%

Listening:

Very Good  53%

Good  29%

Neither Good nor Poor  1%

Poor  3%

Very Poor  0%

Doesn't Apply  3%

No response  11%

Explaining tests and treatments:

Very Good  48%

Good  30%

Neither Good nor Poor  3%

Poor  1%

Very Poor  0%

Doesn't Apply  5%

No response  13%

Involving you in decisions about your care:

Very Good  41%

Good  27%

Neither Good nor Poor  6%

Poor  0%

Very Poor  0%

Doesn't Apply  11%

No response  15%

Treating you with care and concern:

Very Good  51%

Good  31%

Neither Good nor Poor  3%

Poor  1%

Very Poor  0%

Doesn't Apply  3%

No response  11%

Taking your problems seriously:

Very Good  53%

Good  27%

Neither Good nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  5%

No response  12%

Arriving for your appointment - waiting time:

Q7. How long after your appointment time do you normally wait to be seen?

I am normally seen on time  12%

Less than 5 minutes  13%

5 to 15 minutes  46%

15 to 30 minutes  15%

More than 30 minutes  7%

Can't remember  1%

No response  6%

Q8. How do you feel about how long you normally have to wait?

I don't normally have to wait long  51%

I have to wait a bit too long  13%

I have to wait far too long  5%

I don't mind waiting  25%

No opinion / doesn't apply  1%

No response  5%

Opening times:

Q9. As far as you know, when does the Surgery open in the morning (Monday-Friday)?

8am  20%

8:30am  64%

9am  12%

Another time  0%

No response  4%

Q10. As far as you know, when does the Surgery close in the evening (Monday-Friday)?

5pm  23%

5:30pm  20%

6pm  47%

6:30pm  1%

Another time  1%

No response  8%

Q11. Did you know that the practice offers out of hours opening on Saturday morning at the Cherry Hinton branch Surgery?

Yes  73%

No  23%

No response  4%

Q12. How satisfied are you with the opening hours of the Surgery?

Very  56%

Fairly  29%

Neither satisfied nor dissatisfied  6%

Quite dissatisfied  4%

Very dissatisfied  0%

Don't know opening hours  0%

No response  5%

Q13. Would you use the Surgery if it was open at additional times?

Yes  54%

No  39%

No response  7%

Q14. When would you prefer to use it?

Q15. If you need to see a doctor at your GP surgery during your typical working hours, can you take time away from work to do this?

Yes  32%

No  6%

I do not work  56%

No response  6%

Q16. How do you normally book appointments to see a doctor or nurse at the Surgery? (Please tick all boxes that apply, and rank one as the method you use the most)

Q17. Which of the following methods would you prefer to use to book an appointment at the Surgery? (Please tick all the boxes that apply, and rank one as the method you would most prefer)

Q18. In the past six months how easy have you found the following?

Getting through by phone:

Haven't tried  6%

Very easy  40%

Fairly easy  36%

Not very easy  5%

Not at all easy  5%

Don't know  1%

No response  7%

Speaking to a doctor on the phone:

Haven't tried  48%

Very easy  15%

Fairly easy  7%

Not very easy  3%

Not at all easy  2%

Don't know  7%

No response  18%

Speaking to a nurse on the phone:

Haven't tried  53%

Very easy  10%

Fairly easy  7%

Not very easy  0%

Not at all easy  0%

Don't know  9%

No response  21%

Obtaining test results by phone:

Haven't tried  36%

Very easy  17%

Fairly easy  17%

Not very easy  3%

Not at all easy  0%

Don't know  7%

No response  20%

Q19. In the past six months have you tried to see a doctor fairly quickly? (By fairly quickly we mean on the same day or in the next two week-days that the Surgery was open)

Yes  62%

No  29%

Can't remember  3%

No response  6%

Q20. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two week-days that the Surgery was open?

Yes  74%

No  8%

Can't remember  13%

No response  5%

Q21. If you weren't able to be seen during the next 2 week-days that the Surgery was open, why was that? (Please tick all the circles that apply)

Q22. In the past six months, have you tried to book ahead for an appointment with a doctor? (By 'booking ahead' we mean booking an appointment more than two week-days in advance)

Yes  68%

No  25%

Can't remember  2%

No response  5%

Q23. Last time you tried, were you able to get an appointment with a doctor more than two week-days in advance?

Yes  68%

No  16%

Can't remember  6%

No response  10%

Reception and receptionists:

Q24. How helpful do you find the receptionists at the Surgery?

Very  81%

Fairly  12%

Not very  1%

Not at all  0%

No response  6%

Q25. Do you have any comments about reception or receptionists?

Your overall satisfaction:

Q26. In general, how satisfied are you with the care you get at the Surgery?

Very  72%

Fairly  22%

Neither satisfied nor dissatisfied  1%

Quite dissatisfied  1%

Very dissatisfied  0%

No response  4%

Q27. Would you recommend the Surgery to somone who has just moved to your local area?

Yes  81%

Might  6%

Not sure  3%

Probably not  3%

Definitely not  1%

Don't know  1%

No response  5%

Q28. What other service(s) would you like the Surgery to provide?

Your feedback:

Q29. What is the most important thing you would most like to tell us about the Surgery and your experience of using it?

To help us analyse your answers please tell us a few things about yourself - we will not use your answers to identify you:

Are you male or female?

Male  32%

Female  46%

No response  22%

What age are you?

Under 16  0%

17 - 24  0%

25 - 34  5%

35 - 44  12%

45 - 54  7%

55 - 64  15%

65 - 74  24%

75 - 84  13%

Over 84  5%

No response  19%

What is the ethnic background with which you most identify?

White British  71%

White Irish  1%

Other White background  1%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Asian  1%

Any other mixed background  2%

Indian  0%

Pakistani  0%

Bangladeshi  1%

Other Asian background  0%

Black Caribbean  1%

Black African  0%

Other Black background  0%

Chinese  0%

Other ethnic group  0%

No response  22%