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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how the service we provide can be improved, if at all.

If you are completing this online please answer all of the questions and click 'Send Survey' when you are done. If you are completing this by hand please return it to reception.

Q1. To help us analyse your answers please tell us a few things about yourself:

a) Are you male or female?

  33%
  55%
  12%

b) What age are you?

  3%
  5%
  13%
  19%
  43%
  4%
  13%

Q2. How do you normally book your appointment to see a doctor or nurse at the surgery?

  12%
  75%
  2%
  11%

Q3. How satisfied are you with the opening times of the practice?

  55%
  26%
  6%
  2%
  0%
  11%

If dissatisfied, what hours would you like to see?

Q4. In the past 6 months how easy have you found the following?

a) Getting though on the phone

  4%
  32%
  47%
  4%
  0%
  13%

b) Booking an appointment in advance

  17%
  24%
  32%
  11%
  0%
  16%

c) Being able to see the doctor you prefer

  24%
  16%
  25%
  15%
  4%
  16%

d) Speaking to a doctor/nurse on the phone

  38%
  24%
  18%
  4%
  1%
  15%

e) Obtaining test results on the phone

  43%
  23%
  14%
  1%
  1%
  18%

Q5. Thinking of the last time you saw a doctor or nurse at the surgery how good were they at each of the following?

a) Giving you enough time

  47%
  30%
  5%
  1%
  0%
  0%
  17%

b) Asking about your symptoms

  47%
  29%
  4%
  1%
  0%
  0%
  19%

c) Listening

  33%
  23%
  5%
  1%
  0%
  0%
  38%

d) Explaining tests and treatment

  40%
  30%
  5%
  0%
  0%
  4%
  21%

e) Involving you in decisions about your care

  32%
  35%
  4%
  2%
  0%
  7%
  20%

f) Treating you with care and concern

  43%
  29%
  3%
  0%
  0%
  0%
  25%

Q6. If a GP referred you to hospital was the waiting time for your hospital appointment appropriate?

  48%
  7%
  45%

If it wasn't appropriate, how long did you wait to be seen?

Q7. Were you aware that the practice has a qualified nurse who can prescribe medication for minor illnesses if required?

  60%
  21%
  19%

Q8. How helpful do you find the receptionists?

  48%
  26%
  5%
  0%
  21%

Q9. In the past 12 months have you used any of the health services below, instead of using similar services which may be available at the surgery? Tick all that apply

  9%
  6%
  15%
  2%
  1%
  6%
  7%
  45%

Q10. If you have a repeat prescription please comment on how satisfied you are with the service?

  48%
  20%
  4%
  3%
  1%
  24%

If dissatisfied, what improvements could we make? Please note that we are only able to take requests for prescriptions in writing for safety purposes.

Q11. In general, how satisfied are you with the services provided the surgery?

  50%
  28%
  4%
  1%
  0%
  17%

If dissatisfied, what services would you like to see?

Many thanks for your time in answering the questions on this survey. The results will be collated and presented in the patient newsletter and on the practice website.