1089

Dear Patient,

Many thanks for agreeing to take part in this survey to help us understand how our Practice performs and if there are any areas that we may be able to improve on.

Please answer all of the questions and click Send when you are done.

Appointments.

Q1: How would you normally book your appointments?

  17%
  72%
  10%
  0%
  1%

Q2: How would you prefer to be able to book your appointments?

  10%
  57%
  18%
  13%

Q3: How easy do you find it to get through to someone at the GP surgery on the phone?

  13%
  57%
  21%
  4%
  2%
  3%

Q4: How easy was it to get an appointment for the time you wanted?

  16%
  57%
  25%
  2%

Q5: How would you rate your overall experience of making an appointment?

  25%
  52%
  15%
  4%
  1%
  3%

Preferred GP.

Q6: Do you have a preferred GP?

  72%
  26%
  2%

Q7: How often are you able to see your preferred GP?

  25%
  26%
  30%
  7%
  7%
  5%

Q8: How easy was it to get an appointment with the GP you wanted to see?

  16%
  55%
  25%
  4%

GP Appointment Experience.

Q9: How would you rate the GPs in terms of giving you enough time?

  34%
  47%
  10%
  2%
  1%
  0%
  6%

Q10: How would you rate the GPs in terms of listening to you?

  42%
  44%
  8%
  1%
  0%
  0%
  5%

Q11: How would you rate the GPs in terms of explaining tests and treatments?

  37%
  46%
  9%
  2%
  1%
  1%
  4%

Q12. How long after your appointment time do you normally wait to be seen?

  4%
  14%
  13%
  46%
  16%
  2%
  1%
  4%

Opening Hours.

The Practice is open Mon - Fri between 8 am and 6.30 pm. In addition it is also open 1 - 2 mornings per week before 8am and 1 Saturday morning per month.

Q13. How satisfied are you with the surgery's opening hours?

  48%
  39%
  8%
  1%
  0%
  4%

Q14. Would you like the surgery open at additional times?

  44%
  53%
  3%

If yes, please state when:

  9%
  5%
  11%
  24%
  3%

Reception.

Q15. In the reception Area, can other patients overhear what you say to the receptionist?

  72%
  16%
  2%
  6%
  4%

Q16. How helpful do you find the receptionists when you attend the Practice?

  61%
  31%
  3%
  0%
  5%

Overall Experience.

Q17: How would you rate your overall experience of the GP surgery?

  46%
  44%
  6%
  2%
  0%
  2%

Q18: How likely is it that you would recommend this Practice to a friend or family member?

Please indicate where 1 is very unlikely to recommend, and 10 is would strongly recommend the surgery to a friend or family member.

Very unlikely

  1%
  0%
  1%
  2%
  7%
  6%
  14%
  22%
  15%
  26%
  6%

Strongly recommend

To help us analyse your answers please tell us a few things about yourself. This information will help to make sure that we receive feedback from a representative sample of the patients registered at this Practice.

About You.

Q19: Are you male or female?

  38%
  59%
  3%

Q20: What age are you?

  0%
  4%
  8%
  10%
  10%
  16%
  33%
  11%
  2%
  6%

Q21: In the last 12 months approximately how many times have you attended the Practice?

  1%
  31%
  42%
  16%
  7%
  3%


Many thanks for your time in answering the questions on this survey.

If you wish to leave any further comments about the Practice and the services it offers please use the Comments facility which you can access via the homepage of the Practice website.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1988 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.