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We would be grateful if you would complete this survey about your general practice. We want to provide the highest standard of care and feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable. If you wish to make further comments about any issues raised, please e-mail the practice manager - louise.walker@crewkernehc.nhs.uk
Please answer all the questions that apply to you. There are no right or wrong answers and your doctor will not be able to identify any individual answers.
Thank you for your assistance.
1. Overall, how satisfied are you with the practice?
2. How likely is it that you would recommend the surgery to someone who has just moved to this area?
3. How did you find the members of reception staff?
4. Was access to the surgery easy?
5. How would you rate cleanliness of the practice premises?
6. How welcoming did you find the waiting room during your last visit to the surgery?
7. Do you or do you have family members who use the waiting room play area?
8. How would you describe the impact of the play area on patients using the waiting room?
9. Which method did you use to book your last appointment at the surgery?
10. Would you find a text message reminder system useful?
11. How helpful would you find an online appointments booking system?
12. Do you use the repeat prescriptions service?
13. If yes, by which method do you normally order your repeat medication?
14. How do you rate the repeat prescriptions service?