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This questionnaire is looking at the service we provide in the health centre. The questions are focused on the areas suggested by the practice’s Patient Participation Group (PPG). The PPG is a representative group of patients at The Leys Health Centre who have told us about the healthcare topics of most interest to them.

If you too would like to become a member of the PPG, please contact us at Leys.PPG@nhs.net or leave a message at the health centre.

The questionnaire should only about take about 5 minutes to complete. Once the replies have been analysed, we will update the practice website and put up information in the surgery about the results and next steps.

Thank you, in advance, for taking the time to reply to our survey. Please note that the closing date for responses is 8.30am on Thursday 8 March.


1. Which one of these do YOU personally think is the most important topic for the practice to address first:

  42%
  28%
  8%
  6%
  16%

If "other" please specify


Part 1: Current appointment arrangements

2. Did you know that you can book double appointments (20 minutes)?

  39%
  60%
  1%

3. Did you know that we offer evening appointments with a doctor or a nurse?

  70%
  27%
  3%

4. Did you know that you can already book Saturday morning appointments with a doctor?

  66%
  31%
  3%

5. Overall, I do not think appointment arrangements need to change

  11%
  62%
  13%
  6%
  2%
  6%

If you selected “agree” or “strongly agree” on this question, you need not complete sections 2-4 (but you can do so if you wish), otherwise please go straight to Part 5 (weight management)


Part 2: Access to GPs

How much do you agree with these statements?

6. I usually get to see the doctor I want to see.

  26%
  39%
  8%
  5%
  0%
  22%

7. I like seeing the same doctor for my health problems.

  49%
  19%
  8%
  2%
  1%
  21%

8a. How long do you wait for your preferred doctor’s booked appointments usually?

  23%
  30%
  15%
  4%
  2%
  1%
  25%

8b. Is this an acceptable amount of time to wait for a routine appointment?

  6%
  33%
  18%
  15%
  5%
  23%

9. Should appointments outside normal hours (Mon-Fri 8.30am -6pm) be reserved only for those who cannot attend at any other time?

  44%
  13%
  23%
  20%

10. Appointments outside normal hours should be at the following times. Select up to TWO choices of times for these:

  20%
  59%
  52%

11. I value the ‘open’ surgery because I know I will be seen that day

  51%
  20%
  5%
  0%
  1%
  23%

12. I cannot get a booked appointment with my preferred GP easily

  29%
  45%
  26%

13. I only use the open surgery in an emergency

  55%
  22%
  23%

14. I prefer to use the open surgery to a booked appointment

  26%
  51%
  23%

15. I like seeing the same Nurse for my health problems.

  20%
  26%
  29%
  5%
  0%
  20%


Part 3: More time with GPs

When answering the following questions, please consider what is realistic for the practice to change. We are unlikely to be able to increase staff hours, however we could arrange the appointment schedule differently.

16a. I feel I have enough time with my doctor when I see them

  13%
  45%
  13%
  6%
  0%
  23%

16.b If you do not feel you get enough time with your doctor please indicate how long you would like appointments with the doctor to last:

  37%
  9%
  0%
  0%
  54%

17. If doctors’ appointments were longer there would be fewer doctor appointments overall per week. I would be happy to see a Practice Nurse instead of a doctor for appropriate conditions.

  11%
  39%
  10%
  12%
  3%
  25%

18a. I would like to choose from a variety of GP appointment lengths between 5 minutes and 20 minutes

  13%
  29%
  24%
  7%
  1%
  26%

18b. I would never choose a 5 minute GP appointment

  17%
  21%
  15%
  14%
  6%
  27%

19. In order to offer more appointments outside normal hours, there would need to be fewer late morning or afternoon appointments? Would you like there to be more appointments outside normal hours?

  30%
  18%
  28%
  24%

20. I am happy to see a suitably qualified Nurse for my routine health check-ups e.g. blood pressure check, diabetes check-up

  67%
  5%
  4%
  24%

21. I would be happy for a suitably qualified Nurse to see me for minor illnesses

  53%
  13%
  13%
  21%

22. The doctors are receiving an increasing number of requests to ring patients back. When I phone the surgery, I would be happy for a Nurse to speak to me on the telephone to discuss my queries to see if they can help first before I speak to a doctor

  16%
  37%
  13%
  5%
  6%
  23%

23. The speed of my consultation with the doctor is usually:

  1%
  12%
  64%
  23%

24. The amount of time the doctor spends with patients is usually:

  0%
  63%
  13%
  24%

25. My doctor usually explains:

  0%
  69%
  6%
  25%


Part 4: Access to GPs General

26. Overall, I am happy with the quality of the healthcare I receive from my doctor

  30%
  40%
  10%
  0%
  0%
  20%

27. Overall, I do not think things need to change:

  11%
  39%
  19%
  9%
  0%
  22%


Part 5: Help with weight loss.

28: Is this a topic of interest to you?

  48%
  46%
  6%

If you selected “No” to the question above, you need not answer the remaining questions in this section, please go straight to section 6.

29. Patients should take responsibility for their own weight loss programmes

  8%
  22%
  13%
  6%
  0%
  51%

30. More should be done by health centre staff to help patients to lose weight.

  6%
  21%
  18%
  4%
  0%
  51%

31. If you agree that support from health centre staff is important, would you prefer:

a. Group education and support work

  19%
  26%
  55%

b. Individual education and support work

  34%
  6%
  60%

c. I would be prepared to pay for this service

  13%
  6%
  25%
  56%

32a. I would be happy for an organisation outside the health centre e.g. ‘weight-watchers’ or ‘slimming world’ to provide the service.

  13%
  13%
  11%
  6%
  7%
  50%

32b. If an outside organisation provided the service, I would be prepared to pay for this service.

  14%
  16%
  20%
  50%

This questionnaire is anonymous, but it is really important that you answer the questions about you so that we can see whether those of you that complete the questionnaire are representative of all our patients.


Part 6: About you:

33. I am aged:

  3%
  4%
  21%
  19%
  14%
  26%
  6%
  3%
  4%

34. I am:

  34%
  61%
  0%
  5%

35. I speak English as:

  89%
  6%
  0%
  5%

36. I consider myself to belong to one of these groups. Select all that apply

  91%
  0%
  0%
  2%
  3%
  0%
  2%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  3%

If "Other", please specify

37. I use the health centre:

  40%
  25%
  27%
  6%
  2%

38. I am working:

  40%
  12%
  34%
  14%

If "Not working", are you on

  0%
  6%
  2%
  27%
  5%
  60%

39. I have a chronic health condition (e.g. asthma, diabetes, COPD, coronary heart disease)

  38%
  56%
  6%

40. I have access to a landline or mobile telephone

  93%
  2%
  5%

41. I have access to the internet in my own home

  77%
  21%
  2%

42. I have my own transport (car/motorbike)

  68%
  28%
  4%

43. I was invited to take part in this survey by:

  36%
  48%
  4%
  8%
  4%

Thank you very much for your time and help completing this questionnaire.