Westfield Road Surgery

Number of Responses: 112

In the following survey, please score between:

1 being poor / 6 being excellent

Your welcome and greeting on arrival at the reception

1  0%

2  0%

3  2%

4  8%

5  25%

6  57%

No response  8%

Was the reception team able to answer your questions or concerns?

1  0%

2  0%

3  1%

4  7%

5  25%

6  59%

No response  8%

Considering the response of our staff, our premises and general experience today, how would you rate us overall?

1  0%

2  0%

3  1%

4  6%

5  20%

6  67%

No response  6%

We would welcome you comments, drawing on both positive and negative.

Comment

When speaking to the GP, nurse or receptionist do you feel sufficient checks are made to maintain your confidentiality?

When requesting results

1  0%

2  0%

3  0%

4  8%

5  26%

6  62%

No response  4%

When requesting information

1  0%

2  0%

3  0%

4  7%

5  27%

6  62%

No response  4%

Before starting a consultation

1  0%

2  0%

3  0%

4  7%

5  33%

6  57%

When in reception

1  2%

2  0%

3  1%

4  9%

5  29%

6  56%

Our prescription request service

Do you receive your prescription within the agreed timescale of 48 hours?

1  0%

2  0%

3  2%

4  2%

5  27%

6  66%

Do you always receive the correct numbers of items requested that can be issued as a repeat prescription.

1  0%

2  0%

3  0%

4  5%

5  20%

6  72%

No response  3%

Would you like to be able to request prescriptions online?

1  33%

2  2%

3  4%

4  7%

5  8%

6  41%

No response  5%

Appointments

How do you rate the ease of booking an appointment?

1  5%

2  1%

3  5%

4  17%

5  16%

6  50%

No response  6%

How do you rate the variety of appointment times available?

1  3%

2  3%

3  6%

4  12%

5  30%

6  42%

No response  4%

How easy do you find it to cancel an appointment at the surgery?

1  0%

2  0%

3  3%

4  6%

5  35%

6  52%

No response  4%

Reflecting on the above, how effectively do you rate our communication with our patients?

1  0%

2  0%

3  0%

4  11%

5  19%

6  68%