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Dear Leith Hill Practice Patient

I would be very grateful indeed if you would complete this survey based on your experience at our surgeries. The doctors, nurses and administration team all want to provide the highest standard of service and care.

Feedback from this survey will help us to identify areas that may need improvement. Your opinions are so very valuable. Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.

Finally please add any comments or suggestions in the box near the end of the survey - this is often where the most valuable ideas and improvements come from! Thank you for your help.

To help us analyse your answers please tell us a few things about yourself

1. Are you male or female?

  28%
  71%

2. What age are you?

  0%
  4%
  4%
  9%
  38%
  23%
  14%
  4%
  0%

3. What is the ethnic background with which you most identify?

  100%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

4. How would you describe how often you come to the Leith Hill Practice?

  23%
  71%
  4%

5. How would you prefer to be contacted, for instance, following an abnormal blood test result? We can not leave clinical information – we would only be asking you to contact the surgery.

  28%
  0%
  52%
  19%
  0%

6. Would you like us to text your mobile with a reminder the day before your appointment?

  52%
  47%

7. One patient identified the difficulties and disruption caused by bringing sick (and other well) children into the surgery. Do you have any suggestions how we could organise ourselves differently to help these parents and other patients sharing the waiting room?

8. How do you feel about the length of time you have to wait to talk to the receptionist at the desk in The Old Forge Surgery, Capel?

  0%
  4%
  33%
  28%
  28%
  7%

9. How do you feel about the length of time you have to wait to talk to the receptionist at the desk in The Northbrook Surgery, South Holmwood?

  0%
  4%
  23%
  19%
  28%
  26%

10. How do you feel about the length of time you have to wait to talk to the dispenser at the desk in The Old Forge Surgery, Capel?

  4%
  0%
  38%
  28%
  28%

11. How do you feel about the length of time you have to wait to talk to the dispenser at the desk in The Northbrook Surgery, South Holmwood?

  0%
  4%
  33%
  23%
  14%
  26%

12. How do you feel about the level of privacy when speaking to the receptionist or dispenser at The Old Forge Surgery, Capel?

  4%
  42%
  33%
  4%
  14%

13. How do you feel about the level of privacy when speaking to the receptionist or dispenser at The Northbrook Surgery, South Holmwood?

  0%
  23%
  33%
  14%
  14%
  16%

14. In your recent experience, would being given written information or advice about where to find information at a consultation have helped you? This might be information about a diagnosis, referral or test.

  28%
  42%
  9%
  19%

What information would have been helpful?

15. In your recent experience, would being able to contact the surgery for written information or advice about where to find information have helped you? This might be information about a diagnosis, referral or test.

  33%
  33%
  14%
  19%

What information would have been helpful?

16. How often do you look at our website (not including appointments on-line or repeat medication requests on-line)?

  19%
  38%
  33%
  9%
  0%

Do you have any comments about our website including any ways it could be improved?

17. How often do you appointments on-line?

  33%
  14%
  28%
  19%
  4%

18. Do you have any comments about appointments on-line including any ways it could be improved?

19. How often do you use repeat medication requests on-line?

  33%
  9%
  14%
  23%
  19%

Do you have any comments about repeat medication requests on-line including any ways it could be improved?

20. Please add any other comments, suggestions or ideas in the box below. Thank you

Many thanks for taking the time to complete this survey. We will be collecting and analysing the results and working with members of the Leith Hill Practice Patient Reference Group to decide what action we can take and how we can improve.

The results of the survey and a report on what we plan to do next will be published on our website, in our newsletter and in our waiting room in due course. Regards Jill Thompson, Practice Manager