75

Booking Appointments

Please answer these questions with reference to booking this / your last appointment at Witham Health Centre.

1. Was this an urgent appointment (i.e. booked on the day you were seen)?

  33%
  37%
  30%

Results chart

2. With regards to your appointment.....

a) I was happy with the choice of appointments I was offered

  56%
  36%
  5%
  0%
  0%
  3%

Results chart

b) The appointment I made was at a time convenient time for me

  60%
  33%
  1%
  1%
  0%
  5%

Results chart

Seeing the Doctor or Nurse

Please complete the question for the doctor, nurse or both depending on who you saw at your last appointment.

3. If you saw a DOCTOR

a) I was satisfied about seeing the doctor of my choice

  38%
  40%
  4%
  0%
  0%
  18%

Results chart

b) After arriving at the surgery, the wait to see the doctor was reasonable

  36%
  37%
  5%
  1%
  2%
  19%

Results chart

c) I was happy with the medical care I received

  45%
  30%
  5%
  1%
  0%
  19%

Results chart

d) Adequate time was given to my problem

  42%
  33%
  5%
  1%
  0%
  19%

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e) I received clear explanations or written information about my problem

  37%
  34%
  6%
  4%
  0%
  19%

Results chart

4. If you saw a NURSE

a) After arriving at the surgery, the wait to see the nurse was reasonable

  26%
  9%
  1%
  0%
  0%
  64%

Results chart

b) I was happy with the medical care I received

  28%
  8%
  0%
  0%
  0%
  64%

Results chart

c) Adequate time was given to my problem

  28%
  8%
  0%
  0%
  0%
  64%

Results chart

d) I received clear explanations or written information about my problem

  28%
  5%
  0%
  0%
  0%
  67%

Results chart

Test Results

5. Have you received any test results recently?

  29%
  41%
  30%

Results chart

If yes, who gave you the test results?

  12%
  16%
  0%
  72%

Results chart

6. If you received TEST RESULTS, were you happy with the way the results were given to you

  20%
  12%
  1%
  1%
  0%
  66%

Results chart

Collecting Medication

If you are on any repeat medication (i.e. a regular prescription that you collect every month) please answer the questions below. Please tick as many boxes as apply to you.

7. Are you aware of this method of ordering repeat medication?

a) Fax

  8%
  26%
  66%

Results chart

b) Post

  16%
  18%
  66%

Results chart

c) Box on Reception Desk

  52%
  2%
  46%

Results chart

8. Do you use this method of ordering repeat medication?

a) Fax

  2%
  24%
  74%

Results chart

b) Post

  1%
  22%
  77%

Results chart

c) Box on Reception Desk

  37%
  12%
  51%

Results chart

9. Any additional comments you would like to make


About You

This section is optional. You do not have to give details if you do not wish to do so.

Gender:

  28%
  61%
  11%

Results chart

Current Age:

  2%
  6%
  22%
  37%
  22%
  0%
  11%

Results chart

Ethnic Background:

  81%
  1%
  1%
  0%
  0%
  1%
  16%

Results chart

If other, please state

How often do you visit the practice

  13%
  46%
  24%
  6%
  11%

Results chart

Thank you for completing this questionnaire