Lyndhurst Surgery

Number of Responses: 52

We have designed the following survey surrounding the patient experience at Lyndhurst Surgery. The survey results will be published on the practice notice board and website, and an action plan written to address any areas necessary from the feedback. We greatly appreciate your input, which will be anonymous. Please place the form back in the box provided at reception or return by email to us at hamp-pct.lyndhurstsurgery@nhs.net. Thank you.

1. In the past 12 months, how many times have you seen a nurse or doctor in the practice?

GP

none  1%

once or twice  23%

3 or 4 times  42%

5 or 6 times  13%

7 or more  19%

Nurse

none  1%

once or twice  44%

3 or 4 times  19%

5 or 6 times  13%

7 or more  11%

No response  12%

2. How do you rate the ability to get through to the practice on the telephone?

Excellent  17%

Very Good  53%

Fair  21%

Poor  0%

Very Poor  7%

n/a  0%

3. How do you rate the service provided by the receptionists at the practice?

Excellent  34%

Very good  51%

Fair  3%

Poor  5%

Very poor  3%

na  0%

4. Are you aware of our online prescription requesting?

Yes  57%

No (if no and you are interested in signing up please check the website)  42%

5. When you last saw the nurse, how would you rate the service you received?

Outstanding  42%

Good  40%

Adequate  3%

Needs improvement  3%

Poor  5%

N/A  3%

6. Were you aware of the details and arrangements for our Flu vaccination campaign this year?

Yes  57%

No  23%

N/A as am ineligible  17%

No response  3%

7. When you want to see a doctor urgently, can you normally get seen on the same day or within the next 2 days that the surgery is open?

Yes  76%

No  5%

Never needed to  15%

No response  4%

8. Are you happy with the availability of routine appointments?

Yes  65%

No  26%

Never needed to  5%

No response  4%

9. Please rate the clarity of the doctor’s explanation of your condition and treatment options:

Outstanding  42%

Good  50%

Adequate  3%

Poor  0%

N/A  0%

No response  5%

10. How well did the doctor include you in healthcare decisions?

Outstanding  34%

Good  46%

Adequate  7%

Poor  0%

N/A  3%

No response  10%

11. We are interested in any other comments you may have. Please write them here.

As these forms are anonymous we will not be able to respond to you personally, but details will be published in the results analysis on the surgery website..

Please return the completed forms to hamp-pct.lyndhurstsurgery@nhs.net or by hand or post to the surgery by Monday the 27^th February 2012 to ensure inclusion on the patient survey result analysis.

You are invited to discuss the survey results and agree an action plan at Lyndhurst Surgery on Tuesday 6^th March 2012 at 12.45pm.

Finally, we would be grateful if you would provide us with the following information:

Male  38%

Female  48%

No response  14%

Age group:

Under 18  0%

18-34  0%

35-54  9%

55-64  32%

65-74  26%

75-84  13%

85 and over  13%

No response  7%

Ethnicity:

White

British  92%

Irish  1%

No response  7%

Mixed

Asian or Asian British

Black or Black British

Chinese or other ethnic Group

Chinese  0%

Any other  1%

No response  99%

Thank you.

Lyndhurst Surgery