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The Patient Participation Group and the Partners of Walnut Tree Health Centre would be very grateful if you could take a few minutes to respond to the questions below. We wish to gain feedback from our patients regarding GP and nurse Prescriber services within the practice. The results of the survey will be published during March 2012.

1 How easy was it to speak to the doctor?

  49%
  32%
  11%
  5%
  3%

Results chart

2 Did you feel the doctor gave you enough time?

  44%
  45%
  7%
  4%

Results chart

3 How well did the doctor ask about your symptoms?

  62%
  31%
  2%
  5%

Results chart

4 How was the doctor at listening and giving you a chance to describe all your symptoms and problem(s)?

  54%
  27%
  11%
  2%
  1%
  5%

Results chart

5 How well did the doctor involve you in decisions about your treatment?

  49%
  28%
  13%
  4%
  1%
  5%

Results chart

6 How well did you feel the doctor treated you with care and concern?

  55%
  25%
  11%
  3%
  0%
  6%

Results chart

7 Did you feel the doctor took your problems seriously?

  74%
  17%
  3%
  6%

Results chart

8 Do you have confidence and trust in the doctor?

  72%
  20%
  2%
  6%

Results chart

9 If you were not satisfied with the consultation with the doctor you last saw have you made another appointment to see another doctor?

  7%
  53%
  40%

Results chart

10 If you were still dissatisfied with the decision of the second doctor would you book another appointment with a further doctor?

  6%
  7%
  87%

Results chart

Thinking about the Nurse Prescriber service that has been running since August 2011…..

11 Do you know about the Nurse Prescriber service?

  31%
  63%
  6%

Results chart

12 Have you used the service?

  20%
  27%
  53%

Results chart

13 Following your consultation with our Nurse Prescriber, Janet Thornley, did you feel that:

a) Your original problem was resolved or you could manage it better?

  18%
  2%
  80%

Results chart

b) You would need to see a GP with the same problem?

  8%
  11%
  81%

Results chart

c) You felt confident with Janet’s skills during the consultation?

  16%
  1%
  83%

Results chart

d) You would use the service again?

  17%
  1%
  82%

Results chart

e) You would recommend the service to other patients of the practice?

  17%
  2%
  81%

Results chart

14 Thank you for completing the questionnaire. The results of the survey will be published on our web site, in our Newsletter and in the practice during March 2012. If you would like to add any further comments you feel may help us to improve our service or practice please do so below.