436

Little Waltham 2012 Patient Survey

Thank you for taking the time to complete this survey. Your feedback is important in helping us to improve our service. If you are dissatisfied with any aspect of the service we provide please indicate why in the comments box at the end of the survey. Your answers will be anonymous.

My last appointment was

  61%
  31%
  0%
  8%

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My appointment was

  27%
  69%
  4%

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I can get an emergency appointment on the day if I need it

  27%
  48%
  17%
  2%
  0%
  6%

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It is easy to pre-book a non-urgent GP appointment

  25%
  50%
  13%
  7%
  1%
  4%

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It is easy to book a non-urgent appointment with my preferred GP

  16%
  39%
  25%
  13%
  2%
  5%

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I am happy with the surgery opening hours

  30%
  56%
  6%
  4%
  1%
  3%

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I am happy with the time spent waiting in surgery to be seen

  14%
  54%
  17%
  12%
  0%
  3%

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I am happy with the care I receive

  44%
  50%
  3%
  1%
  0%
  2%

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I am happy with the way test results are given

  19%
  55%
  17%
  5%
  0%
  4%

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It is easy to reach the surgery by telephone

  22%
  48%
  15%
  10%
  1%
  4%

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It is easy to speak to a dispenser by telephone

  8%
  40%
  35%
  8%
  1%
  8%

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The receptionists are friendly and approachable

  41%
  50%
  5%
  0%
  0%
  4%

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The dispensers are friendly and approachable

  36%
  46%
  12%
  1%
  0%
  5%

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Would you recommend the surgery to friends or relatives

  91%
  1%
  8%

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What do we do well

What could we do better

Additional comments

To help us analyse your answers please tell us a few things about yourself:

I am

  34%
  58%
  8%

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What age are you

  1%
  4%
  11%
  15%
  16%
  19%
  17%
  6%
  1%
  10%

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What is the ethnic background with which you most identify?

  88%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  10%

Results chart

Thank you for completing this survey. The results will be published on our website and in a newsletter which will be available from reception. The results will also be discussed at a meeting with patients in March. If you have any questions about the survey please contact Julie Price, Senior Practice Manager on 01376 341411.